Luxury Store Manager – Lead Growth & Elite Client Experience

BoF Careers; Costa Mesa (CA); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid parental leave

Up to 120 hours vacation

Employee discounts

Retirement plan with employer contrib.

Job summary

Moncler is seeking a Store Manager for the South Coast Plaza boutique to lead business performance, client experiences, and store operations. You will translate brand priorities into action, coach a high-performing team, and partner with regional leadership to deliver extraordinary luxury service to a diverse domestic and international clientele.

As a senior leader, you will drive sales, monitor KPIs, manage expenses, and ensure best-in-class clienteling through CRM and events.

Qualifications

• Bachelor's degree preferred; relevant experience accepted in lieu of a degree.
• Minimum of five years of progressive luxury retail leadership experience, including experience managing a high-volume store or comparable business.
• Demonstrated ability to lead and develop high-performing teams while fostering accountability and inclusion.
• Strong commercial acumen with the ability to interpret KPIs, financial information, and client insights to drive profitable growth.
• Expertise in luxury client experience, clienteling, CRM, and relationship development.
• Strong operational judgment across merchandising, inventory, compliance, asset protection, payroll, and scheduling.
• Excellent communication, collaboration, and problem-solving skills, with the ability to influence across levels and functions.
• Adaptable, entrepreneurial, and results-oriented, with the ability to thrive in a fast-paced destination retail environment.
• Proficiency in Microsoft Office Suite, POS, CRM, inventory management, and other retail technology systems.
• Ability to work a flexible retail schedule, including evenings, weekends, holidays, and peak business periods.

Responsibilities

• Lead overall store performance, achieving sales, profitability, productivity, client development, and operational objectives.
• Develop and execute store-specific business strategies in partnership with Regional Leadership, translating company priorities into clear action plans.
• Analyze KPIs, traffic, inventory performance, client trends, and market opportunities to identify actions that drive sustainable results.
• Drive continuous improvement across sales, conversion, UPT, CRM capture, productivity, and inventory productivity.
• Manage store expenses, payroll, and scheduling while maximizing productivity and profitability.

Skills

Leadership

Client relations

Strategic planning

KPI analysis

Team development

Communication

Education

Bachelor's degree

Tools

CRM

POS systems

Microsoft Office

Job description

Moncler is seeking a Store Manager for the South Coast Plaza boutique to lead business performance, client experiences, and store operations. You will translate brand priorities into action, coach a high-performing team, and partner with regional leadership to deliver extraordinary luxury service to a diverse domestic and international clientele.

As a senior leader, you will drive sales, monitor KPIs, manage expenses, and ensure best-in-class clienteling through CRM and events.