Luxury Store Manager: Lead Experience & Growth

Moncler; Costa Mesa (CA); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Quarterly bonus

Medical, dental & vision coverage

Retirement plan

Job summary

Moncler Store Manager, South Coast Plaza, leads a luxury boutique as the commercial and cultural center, driving sales, client experiences, operations, and team performance. This role partners with Regional Leadership to translate priorities into actionable plans and to represent the Moncler brand on a local and international level.

The Store Manager develops talent, manages expenses, and drives client engagement while upholding Moncler’s standards in a fast-paced destination retail environment.

Qualifications

• Bachelor’s degree preferred; relevant experience accepted in lieu of a degree.
• Minimum five years of progressive luxury retail leadership experience.
• Ability to lead and develop high-performing teams with accountability and inclusion.
• Strong commercial acumen to drive profitable growth.
• Expertise in luxury client experience, clienteling, CRM, and relationship development.
• Strong operational judgment across merchandising, inventory, payroll, and scheduling.

Responsibilities

• Lead overall store performance, achieving sales, profitability, productivity, client development, and operational objectives.
• Develop and execute store-specific business strategies in partnership with Regional Leadership.
• Analyze KPIs, traffic, inventory performance, client trends, and market opportunities to drive sustainable results.
• Drive continuous improvement across sales, conversion, UPT, CRM capture, productivity, repurchase rate, and inventory productivity.
• Manage store expenses, payroll, and scheduling while maximizing productivity and profitability.

Skills

Luxury retail leadership

Clienteling/CRM

Team development

KPIs analysis

Store operations

Education

Bachelor’s degree preferred

Tools

Microsoft Office

POS systems

CRM systems

Job description

Moncler Store Manager, South Coast Plaza, leads a luxury boutique as the commercial and cultural center, driving sales, client experiences, operations, and team performance. This role partners with Regional Leadership to translate priorities into actionable plans and to represent the Moncler brand on a local and international level.

The Store Manager develops talent, manages expenses, and drives client engagement while upholding Moncler’s standards in a fast-paced destination retail environment.