Luxury Store Manager — Drive Growth & Client Experience

Brobston Group; Dallas (TX); On-site; USD 100,000 - 105,000; Full time

Job summary

Maison Margiela is seeking a Store Manager in North America to lead a high-performing store team, drive sales and profitability, and uphold the brand identity across client interactions.

The role requires balancing entrepreneurial commercial judgment with brand guidelines, reporting to the Retail Director, and coordinating with merchandising, HR, operations, and marketing to deliver exceptional customer experiences.

Qualifications

• 5+ years of experience in retail management or related role.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Proficient with Microsoft Office Suite or related software.
• Experience in retail, luxury retail or service-oriented organization preferred.
• Strong project management skills with the ability to prioritize in a fast-paced environment.
• Flexible availability, including weekends, holidays, and early/late shifts as needed.
• Previous client book preferred.
• Financial Management experience.
• Ethical conduct must lead by example.
• Learning Orientation and ability to train and teach.
• Performance Management.
• Leadership, comfortable having difficult conversations.
• Elevated market awareness and networking skills

Responsibilities

• Maintain a full command of the business strategy and translate it into actions that deliver sales and financial targets.
• Build the store strategy and annual action plan, establishing a clear roadmap of expected sales and financial achievement.
• Communicate and track store sales and KPIs, providing context and rationale behind business results.
• Review profit and loss reports monthly and develop action plans to address expense controls as needed.
• Deliver against expense budgets by actively monitoring and controlling all expense items.
• Conduct daily, weekly, and monthly analysis of business and product reporting to anticipate and respond to shifts in business or merchandising performance.
• Own recruitment, development, and performance management for the store team.
• Foster an inspiring environment for engagement and learning that empowers people to realize their full potential.
• Ensure every team member is fully trained in their job responsibilities and aligned to the store's business objectives and strategies.
• Train the team on new and existing company policies and procedures.
• Identify individual strengths and development areas, and build targeted development plans for store personnel.
• Train and hold the team accountable to customer service standards that deliver a stellar customer experience.
• Ensure all staff are properly trained in POS transaction handling and cash management procedures.
• Execute all aspects of daily store operations, including store logistics, stock flow, inventory control, and floor readiness.
• Maximize efficiency and protect business integrity by applying the Store Operations policies and procedures provided by Home Office.
• Maintain a clean, organized, and well-maintained store that supports efficient operations and a comfortable shopping experience.
• Ensure accuracy in all POS transactions, along with cash handling and banking procedures.
• Adhere to all banking and accounting policies.
• Review store schedules weekly to confirm appropriate floor coverage and disciplined payroll management.
• Manage store headcount and payroll budgets within the targets allocated by the Company.
• Use all Company scheduling tools proactively to plan coverage that drives a high level of productivity and maximizes business potential.
• Lead and monitor store merchandising standards to ensure alignment with the Company's direction.
• Manage best-seller and slow-seller performance, collaborating with the Company to advocate for commercial store needs.
• Partner with the visual associate to manage merchandising in a way that maximizes sales.
• Implement all visual standards and guidelines (criteria and quantities), maintaining product and display presentations to standard.

Skills

Retail management experience

Excellent communication

Customer service excellence

MS Office proficiency

Luxury retail experience

Project management

Leadership and coaching

Flexible weekend availability

Client book management

Financial management

Ethical leadership

Training and development

Performance management

Negotiation and networking

Tools

Microsoft Office

Job description

Maison Margiela is seeking a Store Manager in North America to lead a high-performing store team, drive sales and profitability, and uphold the brand identity across client interactions.

The role requires balancing entrepreneurial commercial judgment with brand guidelines, reporting to the Retail Director, and coordinating with merchandising, HR, operations, and marketing to deliver exceptional customer experiences.