Luxury Retail Store Manager: Grow Sales & Brand Experience

Maison Margiela; Dallas (TX); On-site; USD 100,000 - 105,000; Full time

Job summary

Maison Margiela, Paris-based luxury fashion house, is seeking a Store Manager to own store performance and customer experience. You will lead a high-performing team, drive sales, manage payroll, and ensure compliance with brand and company guidelines.

This role reports to Retail Director and requires balancing entrepreneurial drive with disciplined execution, fostering lasting client relationships and market presence in the local area.

Qualifications

• 5+ years of experience in retail management or related role.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Proficient with Microsoft Office Suite or related software.
• Experience in retail, luxury retail or service-oriented organization preferred.
• Strong project management skills with the ability to prioritize in a fast-paced environment.
• Flexible availability, including weekends, holidays, and early/late shifts as needed.
• Previous client book preferred.
• Financial Management experience.
• Ethical conduct must lead by example.
• Learning Orientation and ability to train and teach.
• Performance Management.
• Leadership, comfortable having difficult conversations.
• Elevated market awareness and networking skills

Responsibilities

• Translate the business strategy into actions delivering sales and financial targets.
• Build store strategy and annual plan with clear sales and financial targets.
• Communicate and track store sales and KPIs with context behind results.
• Review monthly P&L and develop cost-control actions.
• Monitor and control all expense items against budgets.
• Analyze daily/weekly/monthly reports to anticipate shifts in performance.
• Own recruitment, development, and performance management for the store team.
• Foster engagement and learning to help staff reach potential.
• Train staff to align with store goals.
• Train and enforce customer service standards.
• Train staff in POS and cash management.
• Lead and follow up on the clientele program, ensuring all sales professionals are developing and retaining long-term clients.
• Hold clienteling processes to a consistently high standard across the store.
• Develop and grow the existing customer database.
• Ensure CRM is executed within Company standards.
• Partner with the direct supervisor and store team to resolve customer issues to the customer's satisfaction.
• Execute all aspects of daily store operations, including store logistics, stock flow, inventory control, and floor readiness, partnering with the team to keep the store fully operational.
• Maximize efficiency and protect business integrity by applying the Store Operations policies and procedures provided by Home Office.
• Maintain a clean, organized, and well-maintained store that supports efficient operations and a comfortable shopping experience.
• Ensure accuracy in all POS transactions, along with cash handling and banking procedures.
• Adhere to all banking and accounting policies.
• Review store schedules weekly to confirm appropriate floor coverage and disciplined payroll management.
• Manage store headcount and payroll budgets within the targets allocated by the Company.
• Use all Company scheduling tools proactively to plan coverage that drives a high level of productivity and maximizes business potential.
• Lead and monitor store merchandise standards to ensure alignment with the Company's direction.
• Manage best-seller and slow-seller performance, collaborating with the Company to advocate for commercial store needs.
• Partner with the visual associate to manage merchandising in a way that maximizes sales.
• Implement all visual standards and guidelines (criteria and quantities), maintaining product and display presentations to standard.

Skills

Leadership

Communication

Customer Service

Project Management

Microsoft Office

Retail Experience

Tools

Microsoft Office

POS Systems

Job description

Maison Margiela, Paris-based luxury fashion house, is seeking a Store Manager to own store performance and customer experience. You will lead a high-performing team, drive sales, manage payroll, and ensure compliance with brand and company guidelines.

This role reports to Retail Director and requires balancing entrepreneurial drive with disciplined execution, fostering lasting client relationships and market presence in the local area.