Luxury Fashion Store Manager – Growth & Client Experience

BoF Careers; Arkansas; On-site; USD 100,000 - 105,000; Full time

Job summary

Maison Margiela, a Paris-based luxury fashion house, seeks a Store Manager to lead a US store, drive sales, develop the team, and uphold brand standards with superior client service.

Reporting to Retail Director, you will own P&L, recruit and coach staff, oversee operations, merchandising, and CRM. Requires 5+ years in luxury retail management, strong communication, and flexible availability.

Qualifications

• 5+ years of experience in retail management or related role.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Proficient with Microsoft Office Suite or related software.
• Experience in retail, luxury retail or service-oriented organization preferred.
• Strong project management skills with the ability to prioritize in a fast-paced environment.
• Flexible availability, including weekends, holidays, and early/late shifts as needed.
• Previous client book preferred.
• Financial Management experience.
• Ethical conduct must lead by example.
• Learning Orientation and ability to train and teach.
• Performance Management.
• Leadership, comfortable having difficult conversations.
• Elevated market awareness and networking skills

Responsibilities

• Maintain and translate store strategy into actions delivering sales targets.
• Build the store's annual action plan and roadmap for sales/finance.
• Track KPIs and explain results with context.
• Review profit and loss and address expense controls.
• Ensure accurate POS transactions and cash handling.
• Lead recruitment, development, and performance management for the team.
• Develop and grow the existing customer database and CRM.
• Oversee store operations, stock flow, inventory, and floor readiness.
• Plan weekly schedules and manage payroll within targets.
• Lead merchandising standards and visual presentation with the team.

Skills

Retail management

Customer service

Communication

Project management

Leadership

Flexibility

Client book

Financial management

Learning orientation

Performance management

Market awareness

Staff development

Tools

Microsoft Office

Job description

Maison Margiela, a Paris-based luxury fashion house, seeks a Store Manager to lead a US store, drive sales, develop the team, and uphold brand standards with superior client service.

Reporting to Retail Director, you will own P&L, recruit and coach staff, oversee operations, merchandising, and CRM. Requires 5+ years in luxury retail management, strong communication, and flexible availability.