Luxury Retail Store Lead - Drive Sales & Service

BoF Careers; New York (NY); Vor Ort; USD 75.000 - 80.000; Vollzeit

Zusammenfassung

Maison Margiela, a Paris-based fashion house, is seeking an Assistant Store Manager in the United States to drive sales and uphold brand identity. You will lead all aspects of store performance, client relationships, and team development, delivering exceptional customer experiences in line with brand standards.

In this role you will balance entrepreneurial commercial judgment with disciplined execution of brand guidelines, reporting to the Store Manager and collaborating with HQ on

Qualifikationen

• 5+ years of experience in retail management or related role.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Proficient with Microsoft Office Suite or related software.
• Experience in retail, luxury retail or service-oriented organization preferred.
• Strong project management skills with the ability to prioritize in a fast-paced environment.
• Flexible availability, including weekends, holidays, and early/late shifts as needed.
• Previous client book preferred.
• Financial Management experience.
• Ethical conduct must lead by example.
• Learning Orientation and ability to train and teach.
• Performance Management.
• Leadership, comfortable having difficult conversations.
• Elevated market awareness and networking skills

Aufgaben

• Maintain a working understanding of the business strategy and the store's sales and financial targets, and act consistently in support of them.
• Support the Store Manager in developing the store strategy and annual action plan, contributing store-level insight on team capability, traffic patterns, and product performance.
• Track and communicate store sales and KPIs to the team daily, providing context on results and the actions needed to close gaps.
• Review business and product reports on a daily and weekly basis, surfacing trends and recommended actions to the Store Manager.
• Support expense control by monitoring controllable expense items and escalating variances to the Store Manager.
• Participate in monthly profit and loss reviews with the Store Manager and help execute the resulting action plans.
• Partner with the Store Manager on recruitment, including sourcing, interviewing, and onboarding new store associates.
• Contribute to the ongoing development and performance management of the team, providing day-to-day coaching and documented feedback in partnership with the Store Manager.
• Help foster an inspiring environment for engagement and learning that empowers people to realize their full potential.
• Deliver training that ensures team members are fully competent in their job responsibilities and aligned to the store's business objectives.
• Train the team on new and existing company policies and procedures as directed.
• Observe individual strengths and development areas, and share assessments with the Store Manager to inform development plans.
• Train and coach the team to customer service standards that deliver a stellar customer experience.
• Ensure all staff are properly trained in POS transaction handling and cash management procedures.
• Adhere to all banking and accounting policies, and complete opening and closing procedures to standard.
• Draft and maintain store schedules for Store Manager review and approval, using Company scheduling tools to plan coverage that supports productivity and business potential.
• Monitor daily floor coverage and adjust in the moment to meet traffic and service demands.
• Operate within the headcount and payroll budgets set for the store, flagging risk to the Store Manager before it affects the period.
• Execute store merchandise standards in line with the Company's direction and the Store Manager's priorities.
• Monitor best-seller and slow-seller performance on the floor and report commercial store needs to the Store Manager.
• Partner with the visual associate to manage merchandising in a way that maximizes sales.
• Implement all visual standards and guidelines (criteria and quantities), maintaining product and display presentations to standard.
• Assume full responsibility for store operations, team leadership, and business results when the Store Manager is not present.
• Make in-the-moment decisions within defined authority limits, and elevate matters exceeding that authority promptly.
• Provide the Store Manager with a clear handover of business results, team matters, and outstanding issues on their return.

Kenntnisse

Retail management

Customer service

Communication skills

Leadership

Budgeting/financial management

Flexibility/availability

Relationship management

Training & coaching

Jobbeschreibung

Maison Margiela, a Paris-based fashion house, is seeking an Assistant Store Manager in the United States to drive sales and uphold brand identity. You will lead all aspects of store performance, client relationships, and team development, delivering exceptional customer experiences in line with brand standards.

In this role you will balance entrepreneurial commercial judgment with disciplined execution of brand guidelines, reporting to the Store Manager and collaborating with HQ on