Luxury Store Lead: Drive Sales, Service & Team Growth

Maison Margiela; Honolulu (HI); Sur place; USD 75 000 - 80 000; Plein temps

Résumé du poste

Maison Margiela in Honolulu, United States, is seeking an Assistant Store Manager to lead store performance, develop a high-performing team, and drive client development while upholding brand standards. You will partner with the Store Manager on strategy, manage daily operations and CRM, and ensure exceptional customer experiences in a luxury retail context.

The role emphasizes balancing entrepreneurial judgment with disciplined execution, reporting to the Store Manager and collaborating with

Qualifications

• 5+ years of experience in retail management or related role.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Proficient with Microsoft Office Suite or related software.
• Experience in retail, luxury retail or service-oriented organization preferred.
• Strong project management skills with the ability to prioritize in a fast-paced environment.
• Flexible availability, including weekends, holidays, and early/late shifts as needed.
• Previous client book preferred.

Responsabilités

• Maintain a working understanding of the business strategy and the store's sales and financial targets, and act consistently in support of them.
• Support the Store Manager in developing the store strategy and annual action plan, contributing store-level insight on team capability, traffic patterns, and product performance.
• Track and communicate store sales and Key Performance Indicators (KPIs) to the team daily, providing context on results and the actions needed to close gaps.
• Review business and product reports on a daily and weekly basis, surfacing trends and recommended actions to the Store Manager.
• Support expense control by monitoring controllable expense items and escalating variances to the Store Manager.
• Participate in monthly profit and loss reviews with the Store Manager and help execute the resulting action plans.
• Partner with the Store Manager on recruitment, including sourcing, interviewing, and onboarding new store associates.
• Contribute to the ongoing development and performance management of the team, providing day-to-day coaching and documented feedback in partnership with the Store Manager.
• Help foster an inspiring environment for engagement and learning that empowers people to realize their full potential.
• Deliver training that ensures team members are fully competent in their job responsibilities and aligned to the store's business objectives.
• Train the team on new and existing company policies and procedures as directed.
• Observe individual strengths and development areas, and share assessments with the Store Manager to inform development plans.
• Train and coach the team to customer service standards that deliver a stellar customer experience.
• Ensure all staff are properly trained in POS transaction handling and cash management procedures.
• Execute all aspects of daily store operations, including store logistics, stock flow, inventory control, and floor readiness, partnering with the team to keep the store fully operational.
• Apply the Store Operations policies and procedures provided by Home Office to maximize efficiency and protect business integrity.
• Maintain a clean, organized, and well-maintained store that supports efficient operations and a comfortable shopping experience.
• Ensure accuracy in all POS transactions, along with cash handling and banking procedures.
• Adhere to all banking and accounting policies, and complete opening and closing procedures to standard.
• Draft and maintain store schedules for Store Manager review and approval, using Company scheduling tools to plan coverage that supports productivity and business potential.
• Monitor daily floor coverage and adjust in the moment to meet traffic and service demands.
• Operate within the headcount and payroll budgets set for the store, flagging risk to the Store Manager before it affects the period.
• Execute store merchandise standards in line with the Company's direction and the Store Manager's priorities.
• Monitor best-seller and slow-seller performance on the floor and report commercial store needs to the Store Manager.
• Partner with the visual associate to manage merchandising in a way that maximizes sales.
• Implement all visual standards and guidelines (criteria and quantities), maintaining product and display presentations to standard.
• Assume full responsibility for store operations, team leadership, and business results when the Store Manager is not present.
• Make in-the-moment decisions within defined authority limits, and elevate matters exceeding that authority promptly.
• Provide the Store Manager with a clear handover of business results, team matters, and outstanding issues on their return.

Connaissances

Retail management

Customer service

Communication

Leadership

Project management

Microsoft Office

Outils

Microsoft Office

Description du poste

Maison Margiela in Honolulu, United States, is seeking an Assistant Store Manager to lead store performance, develop a high-performing team, and drive client development while upholding brand standards. You will partner with the Store Manager on strategy, manage daily operations and CRM, and ensure exceptional customer experiences in a luxury retail context.

The role emphasizes balancing entrepreneurial judgment with disciplined execution, reporting to the Store Manager and collaborating with