Luxury Store Leader: Sales, Team & Brand Experience

OTB; Los Angeles (CA); Sur place; USD 130 000 - 140 000; Plein temps

Résumé du poste

OTB Group North America seeks an experienced Store Manager to drive sales and profitability while embodying the brand's identity in every client interaction. You will lead strategy, team development, clienteling, and store operations to deliver exceptional customer experiences.

The role requires balancing entrepreneurial drive with brand compliance and close collaboration with HQ and regional partners. The position emphasizes building a high‑performing team, setting service standards, and

Qualifications

• 5+ years of experience in retail management or related role.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• Experience in retail, luxury retail or service‑oriented organization preferred.
• Strong project management skills with the ability to prioritize in a fast‑paced environment.
• Flexible availability, including weekends, holidays, and early/late shifts as needed.
• Previous client book preferred.
• Ethical conduct must lead by example.
• Learning Orientation and ability to train and teach.
• Leadership, comfortable having difficult conversations.

Responsabilités

• Maintain sales and profitability targets by implementing store strategies.
• Build the store strategy and annual action plan with clear KPIs.
• Monitor store sales, KPIs, and budgets; adjust actions as needed.
• Manage monthly P&L and cost controls.
• Oversee daily store operations, inventory, and cash handling.
• Recruit, develop, and manage the store team; ensure proper training.
• Lead clienteling and CRM to grow the customer base and retention.
• Plan weekly store schedules to optimize coverage and payroll.

Connaissances

Retail management

Excellent communication

Project management

Leadership

Client book experience

Ethical conduct

Learning orientation

People management

Team training

Sales strategy

Outils

Microsoft Office

Description du poste

OTB Group North America seeks an experienced Store Manager to drive sales and profitability while embodying the brand's identity in every client interaction. You will lead strategy, team development, clienteling, and store operations to deliver exceptional customer experiences.

The role requires balancing entrepreneurial drive with brand compliance and close collaboration with HQ and regional partners. The position emphasizes building a high‑performing team, setting service standards, and