Luxury Store Director: Sales & Client Experience Leader

Brobston Group LLC; Oak Brook (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Brobston Group LLC in Oak Brook, IL seeks a Store Director to lead all aspects of store performance, focusing on sales growth, profitability and client experience. The role coaches teams, partners with Market VP, and drives operational excellence on the sales floor.

You will model service standards, mentor staff, and implement client-focused strategies while shaping talent development and market opportunities. This role requires a strong leadership presence.

Qualifications

• Minimum 7 years of sales management experience in retail or luxury retail (7–10 years preferred).
• Proven track record of meeting sales goals and developing client relationships.
• Flexible to work non-traditional hours including nights, weekends and holidays.
• Proficiency with Microsoft Office and point of sale and client tracking systems.
• Ability to perform varied roles on the sales floor and in operations based on business needs.
• College degree preferred; graduate gemology or GIA coursework is a plus.

Responsibilities

• Lead the store to achieve and exceed sales and profitability targets through client development and product focus.
• Provide hands‑on sales leadership and maintain a consistent presence on the sales floor to model service standards.
• Drive exceptional client experiences and manage Voice of Client survey performance and feedback.
• Recruit, develop and retain talent through performance management, coaching and career development plans.
• Partner with market leadership to identify business opportunities and implement action plans to grow market penetration.
• Oversee store operations, hospitality, amenities and ensure adherence to brand service protocols.

Skills

Sales leadership

Client relationship development

Retail management

POS systems

MS Office

Coaching & development

Flexibility / nontraditional hours

Team leadership

Education

College degree

Graduate gemology or GIA coursework

Job description

Brobston Group LLC in Oak Brook, IL seeks a Store Director to lead all aspects of store performance, focusing on sales growth, profitability and client experience. The role coaches teams, partners with Market VP, and drives operational excellence on the sales floor.

You will model service standards, mentor staff, and implement client-focused strategies while shaping talent development and market opportunities. This role requires a strong leadership presence.