Store Manager: Luxury Retail Leadership & Clienteling

Tapestry, Inc.; Lone Tree (CO); Presencial; USD 70.000 - 114.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Descripción de la vacante

Coach is seeking a Store Manager to lead a flagship retail operation with a focus on delivering exceptional guest experiences and driving profitability. You will set the tone for an inclusive, collaborative culture, coaching and empowering your team to meet and exceed store goals in a fast-paced environment.

You will recruit, train, and develop a diverse team, oversee operations and inventory, ensure brand standards in presentation, and collaborate with corporate.

Formación

• 1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
• A passion for leading people and building strong, motivated teams.
• A deep commitment to delivering best-in-class customer experiences that reflect Coach’s heritage and values.
• Strong business acumen with a focus on results and operational excellence.
• Exceptional communication and interpersonal skills that foster trust and clarity.
• Proficiency in Microsoft Office; experience with retail systems like labor management, inventory, and sales reporting tools.
• Knowledge of fashion trends and competition in the market place; curiosity for digital engagement and social media.
• A collaborative spirit and the ability to build strong vendor and community relationships.
• Ability to work in a fast‑paced environment,
• Strong English language proficiency. (for EU)

Responsabilidades

• Lead your store to success by driving sales, profitability, and productivity across all channels.
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
• Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results.
• Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
• Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
• Oversee daily operations including inventory management, payroll, and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards and inspire customers.
• Optimize staffing and scheduling to meet business demands and deliver seamless service.
• Foster a welcoming, inclusive environment where every team member feels valued and empowered.
• Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
• Serve as a brand ambassador, representing Coach in the store and throughout the community.

Conocimientos

Leadership experience

People management

Customer experience

Business acumen

Communication skills

Microsoft Office

Retail systems

Fashion trends

Team collaboration

English proficiency

Herramientas

Retail systems

Descripción del empleo

Coach is seeking a Store Manager to lead a flagship retail operation with a focus on delivering exceptional guest experiences and driving profitability. You will set the tone for an inclusive, collaborative culture, coaching and empowering your team to meet and exceed store goals in a fast-paced environment.

You will recruit, train, and develop a diverse team, oversee operations and inventory, ensure brand standards in presentation, and collaborate with corporate.