Luxury Retail Supervisor - Lead Service & Growth

kate spade new york; Clarksburg (MD); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York in the United States is seeking a Store Supervisor to lead a high-energy sales floor, build a customer-first culture, and drive profitability through team coaching and adherence to brand standards.

You will coach and develop the team, assist in recruitment and onboarding, manage opening/closing procedures, POS and inventory tasks, and push omnichannel selling including live-stream and clienteling.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role.
• Ability to communicate effectively with customers and staff and navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni-channel/virtual selling tools and clienteling systems.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and brand service standards; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping and social media engagement.

Skills

Retail leadership

Customer service

Omni-channel selling

Clienteling systems

MS Office proficiency

Social media literacy

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

Kate Spade New York in the United States is seeking a Store Supervisor to lead a high-energy sales floor, build a customer-first culture, and drive profitability through team coaching and adherence to brand standards.

You will coach and develop the team, assist in recruitment and onboarding, manage opening/closing procedures, POS and inventory tasks, and push omnichannel selling including live-stream and clienteling.