Luxury Store Lead: Drive Sales & Service Excellence

Tapestry, Inc.; United States; Presencial; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Employee discounts

401(k)

Descripción de la vacante

Coach is a global luxury fashion brand seeking an Assistant Store Manager to partner with the Store Manager to drive sales, operations, and team development in our U.S. flagship environment.

You lead by example on the sales floor, deliver exceptional customer experiences, recruit and coach teammates, and collaborate with district and corporate teams to execute omni-channel strategies.

Formación

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.

Responsabilidades

• Drive Sales & Strategy: support the Store Manager in forecasting, planning, and category initiatives; monitor KPIs and adjust strategies.
• Deliver Exceptional Service: create an inclusive, high-energy environment that meets Coach service standards; resolve customer issues promptly.
• Lead & Develop Talent: recruit, onboard, and coach team members; build a strong talent pipeline.
• Execute Omni-Channel & Digital Engagement: support virtual shopping, clienteling, and data acquisition; leverage social media trends.
• Ensure Operational Excellence: oversee policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards.

Conocimientos

Leadership

Customer service excellence

Forecasting & KPIs

Herramientas

Microsoft Office

Retail POS systems

Descripción del empleo

Coach is a global luxury fashion brand seeking an Assistant Store Manager to partner with the Store Manager to drive sales, operations, and team development in our U.S. flagship environment.

You lead by example on the sales floor, deliver exceptional customer experiences, recruit and coach teammates, and collaborate with district and corporate teams to execute omni-channel strategies.