Luxury Retail Assistant Store Manager — Client & Team Leader

OTB; Honolulu (HI); Hybrid; USD 75,000 - 80,000; Full time

Job summary

Maison Margiela in Honolulu is seeking an Assistant Store Manager for Ala Moana to lead store performance, develop a high‑performing team, and uphold brand standards on the sales floor and in operations. You will drive client development, maintain visual standards, manage schedules, and coordinate with regional partners to ensure loyal customers and profitable results.

Candidates should have 5+ years in retail management, luxury retail experience preferred, and proven leadership, communication,

Qualifications

• 5+ years of experience in retail management or related role.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Proficient with Microsoft Office Suite or related software.
• Experience in retail, luxury retail or service-oriented organization preferred.
• Strong project management skills with the ability to prioritize in a fast-paced environment.

Responsibilities

• Maintain a working understanding of the business strategy and the store's sales and financial targets, and act consistently in support of them.
• Support the Store Manager in developing the store strategy and annual action plan, contributing store-level insight on team capability, traffic patterns, and product performance.
• Track and communicate store sales and KPIs to the team daily, providing context on results and the actions needed to close gaps.
• Review business and product reports on a daily and weekly basis, surfacing trends and recommended actions to the Store Manager.
• Support expense control by monitoring controllable expense items and escalating variances to the Store Manager.
• Participate in monthly profit and loss reviews with the Store Manager and help execute the resulting action plans.
• Draft and maintain store schedules for Store Manager review and approval, using Company scheduling tools to plan coverage that supports productivity and business potential.
• Monitor daily floor coverage and adjust in the moment to meet traffic and service demands.
• Operate within the headcount and payroll budgets set for the store, flagging risk to the Store Manager before it affects the period.
• Execute store merchandise standards in line with the Company's direction and the Store Manager's priorities.
• Monitor best-seller and slow-seller performance on the floor and report commercial store needs to the Store Manager.
• Partner with the visual associate to manage merchandising in a way that maximizes sales.
• Implement all visual standards and guidelines (criteria and quantities), maintaining product and display presentations to standard.
• Assume full responsibility for store operations, team leadership, and business results when the Store Manager is not present.
• Make in-the-moment decisions within defined authority limits, and escalate matters exceeding that authority promptly.
• Provide the Store Manager with a clear handover of business results, team matters, and outstanding issues on their return.

Skills

Retail management

Customer service

Leadership

Communication

Scheduling

Tools

Microsoft Office

Job description

Maison Margiela in Honolulu is seeking an Assistant Store Manager for Ala Moana to lead store performance, develop a high‑performing team, and uphold brand standards on the sales floor and in operations. You will drive client development, maintain visual standards, manage schedules, and coordinate with regional partners to ensure loyal customers and profitable results.

Candidates should have 5+ years in retail management, luxury retail experience preferred, and proven leadership, communication,