Luxury Retail Assistant Store Manager — Lead Client Experience

Maison Margiela; Miami (FL); On-site; USD 75,000 - 80,000; Full time

Job summary

Maison Margiela, a Paris-based fashion house, seeks an Assistant Store Manager to lead a team, deliver an elevated luxury shopping experience, and work with the Store Manager on business strategies and brand integrity.

You will drive sales, manage schedules and payroll, recruit and train staff, coach performance, build client relationships through CRM, and ensure flawless product knowledge and service standards across daily store operations.

Qualifications

• 5+ years of experience in retail, preferably in a leadership role.
• Strong understanding of luxury clientele, high-touch service, and clienteling techniques.
• Proven ability to drive sales and meet/exceed targets.
• Excellent communication, leadership, and organizational skills.
• Proficiency in using CRM systems and retail POS software.
• Passion for luxury fashion, fine jewelry, watches, or lifestyle products.
• Proficient with Microsoft Office Suite or related software.
• Strong project management skills with the ability to prioritize in a fast-paced environment.
• Flexible availability, including weekends, holidays, and early/late shifts as needed.
• Financial Management experience.
• Ethical conduct must lead by example.
• Learning Orientation and ability to train and teach.
• Leadership, comfortable having difficult conversations.
• Elevated market awareness and networking skills

Responsibilities

• Drive sales performance by supporting the team in achieving individual and store sales targets.
• Communicate and track store sales and KPI’s; provide context and rationale for business results.
• Review store schedules weekly to ensure appropriate coverage and payroll management.
• Ensure the store achieves expense budgets through monitoring and controlling expense items.
• Participate in all aspects of store operations, including recruiting and training store associates, co-coordinating store logistics.
• Foster an inspiring environment for engagement and learning that empowers people to realize their full potential.
• Responsible for recruitment, development and performance management of team.
• Deliver an elevated, personalized luxury experience to high-net-worth clientele.
• Build and maintain strong client relationships through CRM strategies and personalized follow-ups.
• Ensure the team delivers superior product knowledge and exceptional client service.
• Provide ongoing coaching and performance feedback to ensure a motivated and engaged team.
• Foster a positive and collaborative work environment aligned with brand values.
• Oversee daily store operations, ensuring efficiency in inventory management, cash handling, and stock replenishment.
• Uphold luxury brand standards through visual merchandising and store presentation.
• Ensure compliance with company policies, procedures, and loss prevention measures.
• Analyze sales reports and KPIs to identify areas of improvement and drive business growth.
• Assist the Store Manager in executing marketing and promotional strategies.
• Develop and implement initiatives to increase foot traffic and client loyalty.

Skills

Retail leadership

Customer relationship management

Sales target achievement

Communication skills

CRM proficiency

Luxury clienteling

Tools

CRM systems

Retail POS software

Microsoft Office Suite

Job description

Maison Margiela, a Paris-based fashion house, seeks an Assistant Store Manager to lead a team, deliver an elevated luxury shopping experience, and work with the Store Manager on business strategies and brand integrity.

You will drive sales, manage schedules and payroll, recruit and train staff, coach performance, build client relationships through CRM, and ensure flawless product knowledge and service standards across daily store operations.