Luxury Store Director: Elevate Client Experience & Growth

LVMH Group; Boston (MA); On-site; USD 123,000 - 174,000; Full time

Job summary

Tiffany & Co. seeks a Store Director to lead a luxury retail team, drive sales and profitability, and deliver the Tiffany Experience. You will coach staff, set strategic direction, and partner with the Market VP to exceed targets while upholding the brand’s service standards.

You will recruit and develop top talent, manage client relationships, and cultivate new opportunities in-store. The role requires 7–10 years of retail management, a college degree, and readiness to work varied hours,

Qualifications

• Minimum of 7-10 years of sales management experience in retail or luxury retail (or related client experience).
• Proven track record in achieving sales goals.
• Flexibility to work non-traditional hours, including days/nights weekends and holidays.
• Proven ability to develop opportunities and maintain client relationships while ensuring brand presence.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems and POS.
• Flexibility to work in various roles based on business needs (on sales floor, operations, etc.).
• Must have authorization to work in the United States or in the country where the position is based.
• A college/university degree.

Responsibilities

• Lead, develop, and support sales/operations to meet targets.
• Build a culture of service excellence and deliver extraordinary client experiences.
• Demonstrate Tiffany Values and lead with an entrepreneurial spirit.
• Develop spheres of influence within store, mall, and city.
• Deepen client relationships to drive loyalty and spend.
• Identify opportunities to exceed monthly, quarterly, and annual targets.
• Coach team to deliver Tiffany Touch moments and manage client relationships.

Skills

Sales leadership

Client relationship management

People management

Time management

Education

Bachelor's degree

Tools

Microsoft Office

POS system

Excel

Outlook

Job description

Tiffany & Co. seeks a Store Director to lead a luxury retail team, drive sales and profitability, and deliver the Tiffany Experience. You will coach staff, set strategic direction, and partner with the Market VP to exceed targets while upholding the brand’s service standards.

You will recruit and develop top talent, manage client relationships, and cultivate new opportunities in-store. The role requires 7–10 years of retail management, a college degree, and readiness to work varied hours,