Luxury Store Director: Elevate Client Experience

Tiffany & Co.; Boston (MA); On-site; USD 123,000 - 174,000; Full time

Benefits offered by this job

Bonus eligibility

Sales incentives

Job summary

Tiffany & Co. in Boston, MA is seeking a Store Director to lead a premier luxury team and deliver the Tiffany Experience. You will drive sales, orchestrate client development, and partner with leadership to exceed targets while upholding brand standards.

Responsibilities include coaching the team, managing store operations, and building strong client relationships. A senior sales-management background in luxury retail is required, with commitment to exceptional service and governance.

Qualifications

• Minimum 7–10 years of sales management experience in retail or luxury retail.
• Proven track record in sales generation and meeting/exceeding targets.
• Flexibility to work non-traditional hours, including nights and holidays.
• Experience developing client relationships and brand penetration.
• Authorization to work in the United States.

Responsibilities

• Lead, develop, and support sales and operations to meet targets.
• Build a climate of service excellence and client experiences.
• embody LVMH values and cultivate entrepreneurial spirit.
• Inspire the team and manage client relationships personally.

Skills

Leadership

Sales management

Client relationships

NPS coaching

Team development

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Visio

POS systems

Job description

Tiffany & Co. in Boston, MA is seeking a Store Director to lead a premier luxury team and deliver the Tiffany Experience. You will drive sales, orchestrate client development, and partner with leadership to exceed targets while upholding brand standards.

Responsibilities include coaching the team, managing store operations, and building strong client relationships. A senior sales-management background in luxury retail is required, with commitment to exceptional service and governance.