Luxury Store Director: Client Experience & Growth

Tiffany & Co.; Coral Gables (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Tiffany & Co. in Coral Gables, FL is seeking a Store Director to lead a luxury retail team, drive client experiences, and exceed sales targets while upholding the Tiffany brand.

The role requires strategic leadership, strong relationship building, and a proven track record in managing luxury stores; flexibility for non-traditional hours is expected. You will mentor staff, partner with central and local teams, and champion Tiffany's values daily.

Qualifications

• Minimum of 7–10 years of sales management experience in luxury retail or related client facing roles.
• Proven track record in achieving sales goals and managing teams.
• Flexibility to work non-traditional hours including nights and holidays.
• Ability to develop new opportunities and maintain client relationships while preserving brand image.
• Proficiency with Microsoft Office, POS systems and client tracking tools.

Responsibilities

• Lead, develop and support store sales and operations to meet targets and profitability.
• Drive a culture of service excellence and deliver a luxury client experience.
• Direct managers to cultivate client development and loyalty among team members.
• Coach and motivate the team to perform across product pillars and events.
• Model the Tiffany Cultural Values and collaborate with central and local teams.

Skills

Sales leadership

Luxury retail

Client relationship management

Strategic thinking

Team development

Education

Bachelor's degree in business or related field

GIA Certification

Tools

Microsoft Office

POS systems

Excel

Job description

Tiffany & Co. in Coral Gables, FL is seeking a Store Director to lead a luxury retail team, drive client experiences, and exceed sales targets while upholding the Tiffany brand.

The role requires strategic leadership, strong relationship building, and a proven track record in managing luxury stores; flexibility for non-traditional hours is expected. You will mentor staff, partner with central and local teams, and champion Tiffany's values daily.