Luxury Store Director: Elevate Client Experience

LVMH Group; Town of Florida (NY); Hybrid; USD 120,000 - 190,000; Full time

Job summary

Tiffany & Co. is seeking a Store Director in New York to lead sales and operations, delivering the Tiffany Experience and exceeding profitability targets. You will guide a high-performing team, coach staff on service excellence, and deepen client relationships across key product pillars.

The role requires 7–10 years in retail leadership, a college degree, and flexibility for non-traditional hours. Experience with POS systems and client tracking is a plus.

Qualifications

• 7–10 years of sales management experience in retail or luxury retail.
• College/university degree preferred.
• Flexibility to work non-traditional hours incl. nights, weekends, holidays.
• Proven ability to build client relationships and brand penetration.

Responsibilities

• Lead and develop store sales and operations to meet targets.
• Drive client development and loyalty through proactive relationship management.
• Coach and empower team to deliver exceptional Tiffany client experiences.
• Recruit and develop talent to sustain a best-in-class selling organization.

Skills

Sales leadership

Client relationship mgmt

Team development

Luxury retail experience

Education

Bachelor's degree

GIA coursework

Tools

MS Office

POS system

Client tracking

Job description

Tiffany & Co. is seeking a Store Director in New York to lead sales and operations, delivering the Tiffany Experience and exceeding profitability targets. You will guide a high-performing team, coach staff on service excellence, and deepen client relationships across key product pillars.

The role requires 7–10 years in retail leadership, a college degree, and flexibility for non-traditional hours. Experience with POS systems and client tracking is a plus.