Luxury Store Director: Lead Elite Client Experiences

Tiffany & Co; Oak Brook (IL); On-site; USD 145,000 - 170,000; Full time

Job summary

Tiffany & Co. is seeking a Store Director to lead store sales and operations, driving profitability while delivering the Tiffany Experience to every client.

You will model exceptional service, coach the team on selling rituals, and manage client relationships personally. The role requires extensive luxury retail leadership, a focus on talent development, and flexibility to work non-traditional hours to meet store goals and client needs.

Qualifications

• Minimum 7–10 years of sales management experience in retail or luxury retail or relevant client related experience (e.g., hospitality).
• Proven track record in sales generation and achieving sales goals.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.

Responsibilities

• Lead, develop and support sales and/or operations to meet sales and profitability targets.
• Drive client development, cultivate new and existing clients, and manage key product pillars on the sales floor.
• Coach the team to deliver memorable guest experiences and maintain high service levels.
• Hire and develop talent, build a diverse pipeline, and manage performance and engagement.

Skills

Sales management experience

Sales generation

Flexible hours

Business development

Client relationships

Education

College/university degree

GIA coursework / gemologist degree

Tools

Microsoft Office

POS systems

CRM systems

Word

Excel

Outlook

Visio

PowerPoint

Job description

Tiffany & Co. is seeking a Store Director to lead store sales and operations, driving profitability while delivering the Tiffany Experience to every client.

You will model exceptional service, coach the team on selling rituals, and manage client relationships personally. The role requires extensive luxury retail leadership, a focus on talent development, and flexibility to work non-traditional hours to meet store goals and client needs.