Luxury Store Director: Elevate Sales & Client Experience

Tiffany & Co; New York, Northern (NY, KY); Hybrid; USD 135,000 - 175,000; Full time

Job summary

Tiffany & Co. is seeking a Store Director in New York to lead sales and operations, delivering the Tiffany Experience and achieving profitability.

You will mentor a team, foster client relationships, and drive growth across product pillars, while upholding the brand’s legendary standards. The role requires senior retail leadership, a track record of exceeding sales goals, and flexibility to work non-traditional hours.

Qualifications

• Minimum 7–10 years of sales management experience in retail or luxury retail.
• Proven track record in sales generation and achieving goals.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proficiency with Microsoft Office and POS systems.
• Authorized to work in the United States.

Responsibilities

• Lead, develop and support store sales and operations to meet/exceed targets.
• Drive client development activity and deepen relationships to build loyalty.
• Coach the team on Tiffany Experience, service standards and guest experience.
• Recruit and retain diverse, multilingual talent across the store.
• Collaborate with Market VP to align with brand values and business goals.

Skills

Sales management

Client relationships

Leadership

Flexibility to work non-traditional

Microsoft Office

Education

Bachelor's degree

Graduate gemologist (preferred)

Tools

POS system

Microsoft Office Suite

Job description

Tiffany & Co. is seeking a Store Director in New York to lead sales and operations, delivering the Tiffany Experience and achieving profitability.

You will mentor a team, foster client relationships, and drive growth across product pillars, while upholding the brand’s legendary standards. The role requires senior retail leadership, a track record of exceeding sales goals, and flexibility to work non-traditional hours.