Luxury Spa Wellness Manager - Lead Team & Guest Experience

1 Hotel South Beach, L.L.C.; United States; On-site; USD 70,000 - 80,000; Full time

Job summary

Starwood Hotels is seeking an Assistant Wellness Manager to lead our luxury spa team and ensure seamless, world-class service for guests and staff alike. You will oversee spa operations, maintain on-time appointments, and respond to special requests while upholding our culture of hospitality and sustainability.

The ideal candidate has at least 2 years in a similar role, strong leadership, excellent communication skills, and a willingness to work a 24-hour operation.

Qualifications

• Minimum of 2 years of similar work experience in hospitality/spa.
• A post-secondary diploma or degree would be a plus.
• Strong knowledge of spa operations, leadership, guest and team member engagement, and financial performance.
• Excellent verbal and written communication.
• Flexible for a 24-hour operation.

Responsibilities

• Lead the wellness team and provide direction to ensure seamless service.
• Maintain on-time appointments and address guest special requests.
• Support spa budget, revenue, and financial performance.
• Uphold a world-class, luxury spa experience for guests and staff.

Skills

Spa operations

Leadership

Guest engagement

Financial performance

Communication

Flexibility

Education

Post-secondary diploma/degree

Job description

Starwood Hotels is seeking an Assistant Wellness Manager to lead our luxury spa team and ensure seamless, world-class service for guests and staff alike. You will oversee spa operations, maintain on-time appointments, and respond to special requests while upholding our culture of hospitality and sustainability.

The ideal candidate has at least 2 years in a similar role, strong leadership, excellent communication skills, and a willingness to work a 24-hour operation.