Luxury Spa Wellness Concierge — Guest Experience Pro

Regis Corporation; San Antonio (TX); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) & Paid Leave

Disability Insurance

Employee Assistance

Tuition Reimbursement

Job summary

The Monarch San Antonio, Curio Collection by Hilton, seeks a Wellness Concierge to deliver exemplary spa reception and guest services. You’ll greet guests, manage reservations, and communicate offerings with warmth and confidence.

In a luxury environment, you’ll uphold standards, assist with locker room service, maintain impeccable spaces, and support daily operations while staying discreet and guest-focused.

Qualifications

• High school diploma or equivalent required.
• Previous experience in luxury hospitality, spa, hotel reception, or guest relations preferred.
• Excellent communication and a guest-first mindset.

Responsibilities

• Greet spa guests with warmth and professionalism, providing a gracious and calm arrival experience.
• Manage spa reservations, guest check-in and check-out, and appointment confirmations.
• Clearly communicate spa offerings, amenities, pricing, and policies in a confident and welcoming manner.
• Handle phone and email inquiries with polished etiquette and attention to detail.
• Process payments, gratuities, gift cards, memberships, and retail transactions accurately.
• Maintain accurate guest profiles, preferences, and notes in the spa management system.
• Provide attentive, discreet locker room service, including guest orientation and amenity explanation.
• Maintain cleanliness and ambiance of locker rooms, restrooms, lounges, and relaxation areas.
• Restock towels, robes, slippers, refreshments, and amenities according to luxury standards.
• Monitor facilities to ensure comfort, safety, and readiness.
• Assist guests with robes, lockers, and facility navigation while maintaining privacy and discretion.
• Uphold spa brand standards, service protocols, and hospitality philosophy at all times.
• Anticipate guest needs and respond promptly to concerns or special requests.
• Collaborate with therapists and spa leadership to support daily operations and scheduling needs.
• Ensure adherence to health, safety, and sanitation guidelines.
• Represent the hotel and spa brand with professionalism and exceptional service.
• Perform any other duties as assigned.

Skills

Strong communication & interpersonal

Guest-first mindset

Professional appearance

Basic computer proficiency

Flexible availability

Education

High school diploma or equivalent

Job description

The Monarch San Antonio, Curio Collection by Hilton, seeks a Wellness Concierge to deliver exemplary spa reception and guest services. You’ll greet guests, manage reservations, and communicate offerings with warmth and confidence.

In a luxury environment, you’ll uphold standards, assist with locker room service, maintain impeccable spaces, and support daily operations while staying discreet and guest-focused.