Lux Spa Concierge: Front Desk & Guest Experience

Well & Being Spa at Fairmont El San Juan Hotel; San Juan (PR); On-site; USD 13,638 - 19,424; Part time

Benefits offered by this job

Medical, Dental and Vision for Full-Time Employees

401K Matching

PTO – Paid/Holiday Time Off

VTO – Voluntary Time Off

Discounts on Retail Products and Spa Services

Job summary

Well & Being Spa at Fairmont El San Juan Hotel is seeking a Spa Concierge to offer professional guidance regarding spa procedures and services. Your role will involve booking spa treatments, selling products, and ensuring a high-level of customer service.

Ideal candidates will have 1-3 years in customer service, a strong sales-driven personality, and the ability to multi-task in a fast-paced environment. This position is based in San Juan, Puerto Rico, and offers competitive compensation.

Qualifications

• 1-3 years experience in customer service, spa, hospitality, sales and/or retail.
• At least 1 year of luxury retail sales experience.
• Knowledgeable of all spa and salon treatments.

Responsibilities

• Provide guests with knowledge of all spa services.
• Book spa appointments accurately.
• Sell and upsell products to clients.

Skills

Customer service

Sales-driven

Communication skills

Problem-solving skills

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Office

Booker

Book4Time

Spa Soft

Job description

Well & Being Spa at Fairmont El San Juan Hotel is seeking a Spa Concierge to offer professional guidance regarding spa procedures and services. Your role will involve booking spa treatments, selling products, and ensuring a high-level of customer service.

Ideal candidates will have 1-3 years in customer service, a strong sales-driven personality, and the ability to multi-task in a fast-paced environment. This position is based in San Juan, Puerto Rico, and offers competitive compensation.