Luxury Spa Concierge — Elevate Guest Experience

PHX MC Operations, LLC; Phoenix (AZ); On-site; USD 20,000 - 28,000; Full time

Job summary

Pacific Hospitality Group is seeking a Spa Concierge to be the first point of contact for spa guests, delivering a welcoming, personalized service from arrival through departure. The role blends guest service with operational support, managing reservations, maintaining facilities, and assisting with amenities and hotel offerings.

Ideal candidates have hospitality or spa experience, strong communication skills, and the ability to multitask in a fast-paced luxury environment.

Qualifications

• Hospitality experience is preferred.
• Experience in spa, hotel, or guest service environments.
• Strong communication and problem-solving skills implied by role.

Responsibilities

• Greet guests warmly and provide personalized service from arrival to departure.
• Schedule, modify, and confirm spa appointments and maintain guest records.
• Escort guests to amenities, assist with robes, slippers, towels, and refreshments.
• Handle transactions accurately and resolve guest concerns or escalate as needed.

Skills

Hospitality experience

Guest service

Spa/Hotel operations

Job description

Pacific Hospitality Group is seeking a Spa Concierge to be the first point of contact for spa guests, delivering a welcoming, personalized service from arrival through departure. The role blends guest service with operational support, managing reservations, maintaining facilities, and assisting with amenities and hotel offerings.

Ideal candidates have hospitality or spa experience, strong communication skills, and the ability to multitask in a fast-paced luxury environment.