Luxury Spa Concierge & Guest Experience Lead

SPENCER'S; West Hollywood (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Complimentary monthly treatment

Employee discounts

Parking reimbursement

Job summary

Spencer's, a luxury boutique spa in West Hollywood, is seeking a Spa Host to be the central link between spa operations, guest services, and sales. You will greet guests, assist with check-ins, and ensure a seamless, five-star experience that reflects the brand’s luxury standards.

Responsibilities include calendar management to maximize bookings, coordinating with therapists and front desk, and maintaining spa ambiance.

Responsibilities

• Greet and check in guests warmly, ensuring a seamless arrival and departure experience.
• Provide outstanding service by anticipating guest needs and offering solutions that enhance their experience.
• Maintain a polished, professional appearance that aligns with the luxury spa brand.

Job description

Spencer's, a luxury boutique spa in West Hollywood, is seeking a Spa Host to be the central link between spa operations, guest services, and sales. You will greet guests, assist with check-ins, and ensure a seamless, five-star experience that reflects the brand’s luxury standards.

Responsibilities include calendar management to maximize bookings, coordinating with therapists and front desk, and maintaining spa ambiance.