Luxury Villa Concierge: Elevate Guest Stays

Hilton; San Antonio (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Travel perks

ESPP (Employee Stock Purchase)

Paid parental leave

Caregiving support

Crisis concierge

EAP and wellbeing

Job summary

Hilton in San Antonio is seeking a Front Office Ambassador to warmly welcome guests and ensure a memorable arrival and departure experience. You will engage guests, offer tailored recommendations, and help with any needs to elevate their stay.

In this frontline role, you will resolve concerns with care, stay composed in busy moments, and contribute to Hilton’s renowned hospitality. Join a team that values integrity, leadership, and ownership.

Responsibilities

• Deliver a warm welcome: Greet guests with enthusiasm and sincerity, ensuring they feel cared for and valued from the moment they enter the lobby
• Enhance guest stays: Engage guests in conversation to understand the purpose of their visit, identify and address any unanticipated needs, and offer personalized service to elevate their experience
• Provide expert guidance: Share thoughtful and personalized recommendations on property amenities and local attractions
• Resolve issues with care and urgency: Take ownership of guest concerns, coordinating with appropriate departments as needed to for efficient and discreet resolution
• Remain calm and alert: Maintain poise during high-traffic or emergency situations

Job description

Hilton in San Antonio is seeking a Front Office Ambassador to warmly welcome guests and ensure a memorable arrival and departure experience. You will engage guests, offer tailored recommendations, and help with any needs to elevate their stay.

In this frontline role, you will resolve concerns with care, stay composed in busy moments, and contribute to Hilton’s renowned hospitality. Join a team that values integrity, leadership, and ownership.