Luxury Spa Concierge & Guest Experience

Zachry Hotels, LLC; San Antonio (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid leave

Bonus program

Short-term disability insurance

Long-term disability insurance

Employee Assistance Program

Tuition Reimbursement

Job summary

The Monarch San Antonio, Curio Collection by Hilton, is seeking a Wellness Concierge to serve as a luxury spa ambassador at The Monarch San Antonio in San Antonio, TX. The role blends refined hospitality with efficient operations and attentive guest care throughout the spa journey.

The ideal candidate is warm, polished, and discreet, with strong communication skills and a guest-first mindset. This on-site position requires availability evenings, weekends, and holidays in a luxury hotel setting.

Qualifications

• High school diploma or equivalent required.
• Previous experience in luxury hospitality, spa, hotel reception, or guest relations preferred.
• Strong communication and interpersonal skills with a guest-first mindset.

Responsibilities

• Greet spa guests with warmth and professionalism, providing a graceful arrival experience.
• Manage spa reservations, guest check-in/out, and appointment confirmations.
• Clearly communicate spa offerings, amenities, pricing, and policies in a confident and welcoming manner.
• Handle phone and email inquiries with polished etiquette and attention to detail.
• Process payments, gratuities, gift cards, memberships, and retail transactions accurately.
• Maintain accurate guest profiles, preferences, and notes in the spa management system.
• Provide discreet locker room service, including guest orientation and amenity explanation.
• Maintain cleanliness and ambiance of locker rooms, restrooms, lounges, and relaxation areas.
• Restock towels, robes, slippers, refreshments, and amenities.
• Monitor facilities to ensure comfort, safety, and readiness.
• Assist guests with robes, lockers, and facility navigation while maintaining privacy.
• Uphold the spa’s brand standards, service protocols, and hospitality philosophy at all times.
• Anticipate guest needs and respond promptly and graciously to concerns or special requests.
• Collaborate with therapists and spa leadership to support daily operations and scheduling needs.
• Ensure adherence to all health, safety, and sanitation guidelines.
• Represent the hotel and spa brand with professionalism, poise, and exceptional service.
• Perform any other duties as assigned.

Skills

Guest-first mindset

Strong communication

Interpersonal skills

Professional demeanor

POS familiarity

Spa software

Education

High school diploma or equivalent

Tools

Spa scheduling software

POS systems

Job description

The Monarch San Antonio, Curio Collection by Hilton, is seeking a Wellness Concierge to serve as a luxury spa ambassador at The Monarch San Antonio in San Antonio, TX. The role blends refined hospitality with efficient operations and attentive guest care throughout the spa journey.

The ideal candidate is warm, polished, and discreet, with strong communication skills and a guest-first mindset. This on-site position requires availability evenings, weekends, and holidays in a luxury hotel setting.