Luxury Spa Operations Lead — Guest Experience & Growth

Guerlain Wellness Spa at the Waldorf Astoria New York

New York (NY)

On-site

USD 37,000 - 48,000

Full time

6 days ago

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Benefits offered by this job

Medical, Dental and Vision (FTE)

401K Matching

PTO – Paid/Holiday Time Off

VTO – Voluntary Time Off

Discounts on Retail Products and Spa –

Job summary

Guerlain Wellness Spa at The Waldorf Astoria New York is seeking a Spa Operations Lead to support daily operations, lead the spa team, manage reservations, and ensure exceptional guest service. The role includes training, inventory control, payroll, scheduling, and financial reporting, while maintaining Forbes/Five Star standards.

Ideal candidates will have 1–3 years in luxury spa/hospitality, strong English communication, and a proactive, detail-oriented mindset.

Qualifications

Must have a minimum of 2-year College associate’s degree or equivalent.
1–3 years’ experience in customer service, spa, hospitality, sales and/or retail.
At least 1 year of luxury retail sales experience.
Sales-driven with strong customer service orientation.
Polished, professional, and strong command of written and verbal English.
Organized, proactive, and highly attentive to detail.
Proficient in Microsoft Office (Outlook, Word, Excel).
Experience with Booker, Book4Time, Spa Soft preferred.

Responsibilities

Assist Spa Management with daily operations including team leadership and guest services.
Manage reservations, the front desk, lounge, and ancillary facilities.
Lead training, scheduling, payroll, inventory and financial reporting.
Ensure safety, sanitation, and adherence to standards.
Promote and upsell spa services, packages and retail products.
Assist in interviewing, hiring, onboarding and event support.