Luxury Spa & Boutique Lead — NYC

PUIG Deutschland GmbH; New York (NY); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Health and dental insurance

Life insurance

Disability insurance

401K

Paid holidays

Generous paid time-off policy

Hybrid work environment

Job summary

Puig Deutschland GmbH in New York is seeking an inspiring and results‑driven Spa & Boutique Manager to lead the ongoing success of our Soho location. You will oversee both spa and boutique, driving sales, client engagement, and operational excellence.

The ideal candidate has 5+ years of leadership in luxury retail, spa, or hospitality, with a passion for client experience and a strong commercial mindset. This role offers a hybrid work environment and comprehensive benefits.

Qualifications

• 5+ years of leadership experience within luxury retail, spa, beauty, or hospitality environments.
• A proven history of leading high‑performing teams and delivering strong commercial results.
• Deep knowledge of luxury skincare, wellness, and spa services, with a passion for client experience.
• Strong business acumen with experience managing sales performance, staffing, inventory, and operational excellence.
• Exceptional leadership, communication, and relationship‑building skills.

Responsibilities

• Own and lead the boutique's commercial performance, consistently achieving or exceeding sales goals, service targets, and key business metrics.
• Analyze performance data including traffic, conversion, treatment bookings, retail sales, and client retention to identify opportunities and drive results.
• Develop and execute local business‑driving strategies that increase brand awareness, client acquisition, and spa utilization.
• Leverage clienteling tools and best practices to cultivate long‑term client relationships, increase loyalty, and drive repeat business.
• Recruit, onboard, coach, and develop a best‑in‑class retail and spa team.
• Foster a culture of accountability, collaboration, continuous learning, and service excellence.
• Conduct ongoing performance conversations, development planning, and monthly coaching sessions.
• Ensure the team maintains expert product knowledge, treatment expertise, and a strong understanding of brand standards.
• Inspire and motivate employees to achieve both individual and team performance goals.
• Lead all day‑to‑day boutique and spa operations, ensuring seamless execution across all client touchpoints.
• Oversee treatment scheduling, therapist management, room readiness, service quality, and overall spa efficiency.
• Maintain operational excellence across opening and closing procedures, inventory management, housekeeping, and health and safety standards.
• Ensure accurate stock control, inventory replenishment, and shrink prevention practices.
• Manage POS systems, vendor relationships, facility maintenance, and back‑of‑house operations.
• Ensure compliance with all company policies, operational procedures, and regulatory requirements.
• Maintain exceptional visual merchandising standards and ensure the boutique consistently reflects the luxury aesthetic of the brand.
• Represent Dr. Barbara Sturm at client events, VIP experiences, media activations, and industry functions.
• Partner closely with marketing teams to support local events, influencer engagement opportunities, and community partnerships that drive awareness and traffic

Skills

Leadership experience

Luxury retail knowledge

Client experience focus

Business acumen

Team coaching

Tools

POS systems

Booking systems

Inventory management systems

Job description

Puig Deutschland GmbH in New York is seeking an inspiring and results‑driven Spa & Boutique Manager to lead the ongoing success of our Soho location. You will oversee both spa and boutique, driving sales, client engagement, and operational excellence.

The ideal candidate has 5+ years of leadership in luxury retail, spa, or hospitality, with a passion for client experience and a strong commercial mindset. This role offers a hybrid work environment and comprehensive benefits.