Spa Wellness Operations Lead: Elevate Guest Experiences

Hilton; Wailea (HI); On-site; USD 65,000 - 95,000; Full time

Job summary

Waldorf Astoria Maui is seeking a Kilolani Spa Wellness Operations Lead to support daily operations and spa management across wellness, spa events, and guest services. You will assist with scheduling, IT needs, training on Forbes standards, and coordinating VIP guest experiences with a proactive, guest‑focused approach.

The role involves coordinating with Spa Management, managing lineups, and ensuring smooth operation of spa, salon, and fitness bookings.

Qualifications

• Excellent communications skills (English).
• Ability to think and respond quickly to issues or guest needs.
• Ability to handle multiple tasks.
• Computer literate.
• Detail oriented.
• Good interpersonal, organizational, and professional skills.
• Must be flexible and adapt easily.
• Energetic, enthusiastic and motivational.

Responsibilities

• Support Spa Wellness Manager & Spa Operations Manager with daily administrative operations to include Unifocus schedule entry and inputting daily schedule updates, processing shift trades and time off requests, correcting time punch errors and monitoring OT.
• Troubleshoot B4T or other system IT needs in coordination with vendor.
• Disseminate spa team members with property information, spa treatment and product knowledge, Forbes standards, new programs and spa events via email, messaging and daily lineups. Create and track incentive and programs division wide.
• Assist with spa events & weddings, VIP guest facilitation, general guest WOWs.
• Oversee spa guest services with spa, salon and fitness appointment bookings. Communicate to team members necessary guest information. Answer questions and assist with any operational challenges that may arise in the spa and fitness environments. Conduct facility walkthroughs to ensure guest satisfaction and facility cleanliness.
• Assist in compiling data for reporting purposes as assigned by Spa Management.

Skills

Excellent communications

Quick thinking

Multitasking

Computer literacy

Detail oriented

Interpersonal skills

Flexibility

Motivation

Job description

Waldorf Astoria Maui is seeking a Kilolani Spa Wellness Operations Lead to support daily operations and spa management across wellness, spa events, and guest services. You will assist with scheduling, IT needs, training on Forbes standards, and coordinating VIP guest experiences with a proactive, guest‑focused approach.

The role involves coordinating with Spa Management, managing lineups, and ensuring smooth operation of spa, salon, and fitness bookings.