Spa Director

Hutchinson Consulting; Colorado; On-site; USD 90,000 - 150,000; Full time

Job summary

Hutchinson Consulting seeks a Spa Director to lead a luxury resort spa, steering revenue growth and guest satisfaction across all operations. You will drive strategic direction, financial performance, and team development in a world-class wellness environment.

The ideal candidate combines revenue-savvy leadership with a passion for transformative guest experiences and a collaborative, high-excellence culture.

Qualifications

• Minimum 5-7 years spa management in a luxury resort or hotel environment.
• Proven track record of driving revenue growth, guest satisfaction, and team engagement.
• Strong business acumen with budgeting, forecasting, and financial analysis.

Responsibilities

• Develop and execute business strategies to achieve revenue, profitability, and guest satisfaction goals.
• Analyze financial reports, KPIs, and market data to identify opportunities for growth and operational efficiency.
• Collaborate with sales, marketing, and revenue management teams to optimize pricing, promotions, and package offerings.
• Manage annual budgeting, forecasting, and labor planning for the spa department.
• Ensure every guest interaction reflects luxury service standards and a personalized approach to wellness.
• Continuously innovate the spa menu, treatments, and experiences based on current wellness trends and guest feedback.
• Oversee maintenance of spa facilities and ambiance, ensuring a pristine and relaxing environment.
• Handle guest feedback with professionalism, turning challenges into opportunities for improvement.
• Recruit, train, and inspire a diverse team of spa professionals committed to excellence and hospitality.
• Foster a culture of collaboration, respect, and accountability within the department.
• Conduct regular performance reviews and develop career growth plans for key team members.
• Lead by example, setting a positive tone that motivates and energizes the team.

Skills

Revenue growth

Leadership

Budgeting

Forecasting

Guest experience

Stakeholder management

Education

Bachelor's degree in Hospitality

Job description

The Spa Director will lead all aspects of the resort's world-class spa operation, driving revenue growth, elevating guest satisfaction, and fostering a culture of excellence and innovation. This individual will oversee the daily operations, financial performance, team development, and strategic direction of the spa to ensure it remains a premier wellness destination in the luxury market.

The ideal candidate is a revenue-savvy, proactive leader with a deep understanding of industry trends, a positive, team-oriented mindset, and a passion for creating transformative guest experiences that align with the resort's brand of excellence.

Key Responsibilities:

Strategic Leadership & Financial Management

• Develop and execute business strategies to achieve revenue, profitability, and guest satisfaction goals.
• Analyze financial reports, KPIs, and market data to identify opportunities for growth and operational efficiency.
• Collaborate with sales, marketing, and revenue management teams to optimize pricing, promotions, and package offerings.
• Manage annual budgeting, forecasting, and labor planning for the spa department.

Guest Experience & Service Excellence

• Ensure every guest interaction reflects luxury service standards and a personalized approach to wellness.
• Continuously innovate the spa menu, treatments, and experiences based on current wellness trends and guest feedback.
• Oversee the maintenance of spa facilities and ambiance, ensuring a pristine and relaxing environment.
• Handle guest feedback with professionalism, turning challenges into opportunities for improvement.

Team Development & Culture Building

• Recruit, train, and inspire a diverse team of spa professionals committed to excellence and hospitality.
• Foster a culture of collaboration, respect, and accountability within the department.
• Conduct regular performance reviews and develop career growth plans for key team members.
• Lead by example, setting a positive tone that motivates and energizes the team.

Operational Excellence

• Maintain full compliance with health, safety, and licensing regulations.
• Oversee vendor relationships, inventory management, and product selection to ensure premium quality and brand alignment.
• Implement and monitor operational SOPs to maintain consistency and efficiency.

Industry Engagement

• Stay informed on emerging wellness, spa, and hospitality trends to keep the resort at the forefront of innovation.
• Build partnerships with leading wellness brands, practitioners, and influencers.

Qualifications:

• Minimum of 5-7 years of progressive spa management experience in a luxury resort or hotel environment.
• Proven track record of driving revenue growth, guest satisfaction, and team engagement.
• Strong business acumen with proficiency in budgeting, forecasting, and financial analysis.
• Excellent leadership, communication, and interpersonal skills.
• Passion for wellness, hospitality, and creating meaningful guest experiences.