Luxury Spa Front Desk Concierge | Guest Experience

AIRE Ancient Baths Copenhagen; New York (NY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Pay per hour

Health insurance

Paid time off

Sick days

401K

Commuter benefits

Complimentary bath

Employee discounts

Referral bonus

Gym discounts

Team spirit

Job summary

AIRE Ancient Baths Copenhagen on the Upper East Side, NYC, seeks a Front Desk Attendant/Spa Receptionist to warmly welcome guests, check them in, and guide them through the relaxation journey with first-class service.

Ideal candidates have hospitality experience in a luxury setting, are punctual, organized, and able to handle inquiries with grace. English/Spanish bilingualism is a plus; compensation includes tips and benefits.

Qualifications

• Experience providing direct customer service in the hospitality industry is required.
• Experience in a luxury business and/or spa preferred.
• Proficient in Microsoft Office.
• Punctual, reliable, and flexible with scheduling according to business needs.
• Organized and capable of following detailed instructions.
• Being bilingual (English and Spanish) is a plus.

Responsibilities

• Maintain the company’s standards of luxury, glamour, warmth, energy, and accommodation.
• Possess a strong customer service mentality, with experience catering to high-end clientele.
• Display a friendly, energetic, outgoing, and personable demeanor.
• Have strong oral and written communication skills. Be able to listen to client’s questions, anticipate their needs, and satisfy every inquiry.
• Demonstrate the ability to multitask, remain calm under pressure, and work quickly and efficiently.
• Be courteous and respectful to visitors, clients, co-workers, and managers.
• Take responsibility for the presentation and appearance of the reception area.
• Build gift packages for clients and perform other tasks as needed.
• Operate the company’s unique reservation system.

Skills

Customer service

Hospitality

Team player

Flexibility

Attention to detail

Bilingual EN/ES

Tools

Microsoft Office

Job description

About Us:

AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

At AIRE we are proud to have an international presence with 10 established centers: Toronto, Upper East Side, Tribeca, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened, Los Angeles Facility in 2027.

We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.

Upper East side location:

Located among the high-rise blocks of the Upper East Side of The City That Never Sleeps, a forgotten building that used to be MOMA's art warehouse renovates itself to become an AIRE location with over 9,600 square feet. The old walls breathe the creativity from the thousands of pieces of art that once lived in its interior, through which now flows absolute relaxation, thanks to the baths at different temperatures and the six double massage rooms. The historic construction is also a residential building, making it the perfect opportunity to have relaxation at your fingertips.

The Role:

As a Front Desk Attendant/Spa Receptionist you will warmly welcome visitors and clients when they arrive for their appointments, setting the tone for the entire client experience by providing first-class customer service. You will check in clients for their sessions and walk them through the start of their journey. Once the session is over, you will check them out, engaging with them about their experience and managing the cash handling process. To be successful in the role, you will have a thorough knowledge of the company and experience to coherently and completely answer inquiries.

Key Responsibilities:

• Maintain the company’s standards of luxury, glamour, warmth, energy, and accommodation.

• Possess a strong customer service mentality, with experience catering to high-end clientele.

• Display a friendly, energetic, outgoing, and personable demeanor.

• Have strong oral and written communication skills. Be able to listen to client’s questions, anticipate their needs, and satisfy every inquiry.

• Demonstrate the ability to multitask, remain calm under pressure, and work quickly and efficiently.

• Be courteous and respectful to visitors, clients, co-workers, and managers.

• Take responsibility for the presentation and appearance of the reception area.

• Build gift packages for clients and perform other tasks as needed.

• Operate the company’s unique reservation system.

Who You Are:

• Experience providing direct customer service in the hospitality industry is required.

• Experience in a luxury business and/or spa preferred.

• Proficient in Microsoft Office.

• Punctual, reliable, and flexible with scheduling according to business needs.

• Organized and capable of following detailed instructions.

• Being bilingual (English and Spanish) is a plus.
  

Why You Should Join Us:

• Pay: $20/hour + Tips

• United Healthcare Insurance: medical (major), dental, and vision.

• PTO (5 days).

• Sick days (7).

• Growth opportunities.

• 401K savings plan.

• Commuter Benefits Program.

• Complimentary Bath Experience (once a month).

• Employee Bath Experience discounts (including friends/family).

• Employee Perks Program (TicketsAtWork).

• Employee Referral Bonus Program.

• Employee discounts for Blink Fitness Gyms.

• Team spirit is our greatest asset! 💪 We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.