Lux Spa Receptionist & Front Desk Concierge

AIRE Ancient Baths; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

UnitedHealthcare Insurance

Sick days

Growth opportunities

401K savings plan

Commuter Benefits Program

Complimentary Bath Experience

Employee Discounts

Employee Referral Bonus Program

Team spirit

Job summary

AIRE Ancient Baths is seeking a Front Desk Attendant/Spa Receptionist at our Chicago River West location. You will warmly welcome visitors, check in clients, and guide them through their spa journey with first-class service.

The role requires strong customer service experience in hospitality, a professional, polished appearance, and the ability to manage inquiries, cash handling, and reservations. English and Spanish bilingual skills are a plus.

Qualifications

• Experience providing direct customer service in the hospitality industry.
• Experience in a luxury business and/or spa preferred.
• Proficient in Microsoft Office.
• Punctual, reliable, and flexible with scheduling.
• Organized and capable of following detailed instructions.
• Bilingual (English and Spanish) is a plus.

Responsibilities

• Maintain the company’s standards of luxury, glamour, warmth, energy, and accommodation.
• Possess a strong customer service mentality, with experience catering to high-end clientele.
• Display a friendly, energetic, outgoing, and personable demeanor.
• Have strong oral and written communication skills. Be able to listen to client’s questions, anticipate their needs, and satisfy every inquiry.
• Demonstrate the ability to multitask, remain calm under pressure, and work quickly and efficiently.
• Be courteous and respectful to visitors, clients, co-workers, and managers.
• Take responsibility for the presentation and appearance of the reception area.
• Build gift packages for clients and perform other tasks as needed.
• Operate the company’s unique reservation system.

Skills

Customer service

Luxury hospitality

Microsoft Office

Punctual

Organized

Bilingual English/Spanish

Tools

Reservation system

Job description

AIRE Ancient Baths is seeking a Front Desk Attendant/Spa Receptionist at our Chicago River West location. You will warmly welcome visitors, check in clients, and guide them through their spa journey with first-class service.

The role requires strong customer service experience in hospitality, a professional, polished appearance, and the ability to manage inquiries, cash handling, and reservations. English and Spanish bilingual skills are a plus.