Spa Desk Concierge: Guest Experience & Bookings

Vensure Employer Solutions; New York (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

Vensure Employer Solutions in New York, NY is seeking a Spa Desk Attendant to serve as the primary contact for spa guests, ensuring a welcoming check-in and luxurious experience. The role manages appointment scheduling, delivers treatment recommendations, coordinates with therapists, and drives revenue through upselling services and retail.

Ideal candidates have 1–3 years in spa reception or luxury hospitality, proficiency with spa software, and excellent communication skills to uphold our

Qualifications

• 1 to 3 years of spa reception or luxury hospitality experience.
• Knowledge of spa services and wellness terminology.
• Experience with spa management software such as Mindbody, Book4Time, or similar.

Responsibilities

• Welcome all spa members and guests with warmth, professionalism, and a personalized approach.
• Manage spa appointment scheduling, modification, and cancellation with accuracy using spa management software.
• Provide knowledgeable recommendations on spa treatments, services, packages, and wellness programming.
• Ensure smooth member flow through the spa, coordinating with therapists, estheticians, and locker room staff.
• Prepare and maintain the reception area, relaxation lounge, and waiting spaces to the highest luxury standard.

Skills

Spa reception

Customer service

Calendar management

Communication

Tools

Mindbody

Book4Time

Job description

Vensure Employer Solutions in New York, NY is seeking a Spa Desk Attendant to serve as the primary contact for spa guests, ensuring a welcoming check-in and luxurious experience. The role manages appointment scheduling, delivers treatment recommendations, coordinates with therapists, and drives revenue through upselling services and retail.

Ideal candidates have 1–3 years in spa reception or luxury hospitality, proficiency with spa software, and excellent communication skills to uphold our