Front Desk Attendant/Spa Receptionist

AIRE Ancient Baths; New York (NY); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Pay: $20/hour + Tips

United Healthcare Insurance

PTO (5 days)

Sick days (7)

Growth opportunities

401K savings plan

Commuter Benefits Program

Complimentary Bath Experience (monthly

Employee Bath Experience discounts

Employee Perks Program

Employee Referral Bonus Program

Discounts for Blink Fitness Gyms

Team inclusive environment

Résumé du poste

AIRE Ancient Baths is seeking a Front Desk Attendant/Spa Receptionist at the Upper East Side location. You will warmly welcome visitors, check clients in and out, and ensure a seamless first impression for every appointment.

Ideal candidates have direct hospitality experience, strong communication skills, and a professional, reliable demeanor. Bilingual abilities are a plus, and familiarity with reservation systems will help you thrive in a fast-paced luxury setting.

Qualifications

• Experience providing direct customer service in hospitality.
• Experience in a luxury spa is a plus.
• Punctual, reliable, and flexible with scheduling.
• Being bilingual (English and Spanish) is a plus.

Responsabilités

• Greet visitors and clients on arrival for appointments.
• Check-in clients for sessions and guide them through the start of their journey.
• Check-out clients and manage cash handling after sessions.
• Answer inquiries clearly with knowledge of the company and services.
• Maintain the presentation and cleanliness of the reception area.
• Operate and be proficient with the reservation system.

Connaissances

Customer service

Hospitality experience

Microsoft Office

Communication skills

Punctual

Reliability

Bilingual

Multitasking

Outils

Reservation system

Description du poste

About Us

AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

About Us

AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

At AIRE we are proud to have an international presence with 10 established centers: Toronto, Upper East Side, Tribeca, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened, Los Angeles Facility in 2027.

We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.

Upper East side location:

Located among the high-rise blocks of the Upper East Side of The City That Never Sleeps, a forgotten building that used to be MOMA's art warehouse renovates itself to become an AIRE location with over 9,600 square feet. The old walls breathe the creativity from the thousands of pieces of art that once lived in its interior, through which now flows absolute relaxation, thanks to the baths at different temperatures and the six double massage rooms. The historic construction is also a residential building, making it the perfect opportunity to have relaxation at your fingertips.

The Role

As a Front Desk Attendant/Spa Receptionist you will warmly welcome visitors and clients when they arrive for their appointments, setting the tone for the entire client experience by providing first-class customer service. You will check in clients for their sessions and walk them through the start of their journey. Once the session is over, you will check them out, engaging with them about their experience and managing the cash handling process. To be successful in the role, you will have a thorough knowledge of the company and experience to coherently and completely answer inquiries.

Key Responsibilities

• Maintain the company’s standards of luxury, glamour, warmth, energy, and accommodation.
• Possess a strong customer service mentality, with experience catering to high-end clientele.
• Display a friendly, energetic, outgoing, and personable demeanor.
• Have strong oral and written communication skills. Be able to listen to client’s questions, anticipate their needs, and satisfy every inquiry.
• Demonstrate the ability to multitask, remain calm under pressure, and work quickly and efficiently.
• Be courteous and respectful to visitors, clients, co-workers, and managers.
• Take responsibility for the presentation and appearance of the reception area.
• Build gift packages for clients and perform other tasks as needed.
• Operate the company’s unique reservation system.

Who You Are

• Experience providing direct customer service in the hospitality industry is required.
• Experience in a luxury business and/or spa preferred.
• Proficient in Microsoft Office.
• Punctual, reliable, and flexible with scheduling according to business needs.
• Organized and capable of following detailed instructions.
• Being bilingual (English and Spanish) is a plus.

Why You Should Join Us

• Pay: $20/hour + Tips
• United Healthcare Insurance: medical (major), dental, and vision.
• PTO (5 days).
• Sick days (7).
• Growth opportunities.
• 401K savings plan.
• Commuter Benefits Program.
• Complimentary Bath Experience (once a month).
• Employee Bath Experience discounts (including friends/family).
• Employee Perks Program (TicketsAtWork).
• Employee Referral Bonus Program.
• Employee discounts for Blink Fitness Gyms.
• Team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.