Luxury Spa Desk Agent - Guest Experience Specialist

HSH Group / The Peninsula Hong Kong; Chicago (IL); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Vacation days

Paid leave

Sick leave

Holidays

Employee meals

Parking discount

Hotel room nights

Spa services discount

Spa retail discount

Medical benefits

Life insurance

Disability coverage

Retirement plan

Job summary

The Peninsula Chicago is seeking a Guest Service Agent to join our Spa team, delivering exceptional guest service on Michigan Avenue.

As a frontline ambassador, you will manage spa desk operations, uphold Peninsula and Forbes standards, and collaborate with other departments to create a seamless guest experience. Prior spa or hotel reception experience is preferred, and proficiency with Opera PMS is a plus.

Qualifications

• 2 years of reception or spa desk experience in luxury property.
• Knowledge of PMS/Opera; some knowledge in rooms department preferred.
• Ability to handle high work demands with strong organization.
• Excellent command of written and spoken English.

Responsibilities

• Ensure proper operation of spa desk responsibilities.
• Adhere to Peninsula and Forbes standards.
• Maintain consistency in performance with Peninsula and Forbes standards.
• Communicate with departments to create a guest-centric experience.
• Comply with Head Office database requirements and ensure efficient spa desk handover.

Skills

English proficiency

Spa desk experience

Tools

Opera PMS

Job description

The Peninsula Chicago is seeking a Guest Service Agent to join our Spa team, delivering exceptional guest service on Michigan Avenue.

As a frontline ambassador, you will manage spa desk operations, uphold Peninsula and Forbes standards, and collaborate with other departments to create a seamless guest experience. Prior spa or hotel reception experience is preferred, and proficiency with Opera PMS is a plus.