Reservations Agent

HSH Group / The Peninsula Hong Kong; Chicago (IL); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401k match

Complimentary employee meals

Discounted parking

Discounted room nights

Spa discount

Spa retail discount

Medical/dental/vision coverage

Life insurance

Long-term disability

Retirement plan

Vacation days

Holidays

Sick leave

Paid leave

Job summary

The Peninsula Chicago is seeking a Reservations Agent to join our team, contributing to a guest-centric luxury experience on Michigan Avenue. This role supports Reservations operations in a Five-Star, Forbes-standard environment and offers strong health benefits and a robust 401(k) with company match.

Ideal candidates have 2 years in luxury reservations, fluency in English, and excellent organizational skills to manage high demand while collaborating with other departments to ensure seamless

Qualifications

• 2 years of room Reservations experience in luxury property preferred.
• Knowledge of PMS/Opera; housekeeping knowledge a plus.
• Strong organizational skills to handle high workload.
• Excellent written and spoken English.

Responsibilities

• Ensure proper operation of all reservations responsibilities.
• Adhere to Peninsula and Forbes standards.
• Maintain guest-centric experience and inter-department communication.
• Comply with head office database requirements.
• Ensure efficient handover in reservations operations.

Skills

Communication skills

English proficiency

Organization skills

Tools

PMS/Opera

Job description

The Peninsula Chicago is seeking a Reservations Agent to join our team and be an integral part of our guest-focused service.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
• Grow within a diverse multi-outlet property.
• Exceptional health benefits package and 401(k) with company match.

Key Accountabilities:

• Ensure proper operation of all responsibilities of Reservations operations
• Knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in performance in accordance with both Peninsula and Forbes standards
• Communicate with all departments to create a guest centric experience
• Be in full compliance with Head Office database requirements
• Ensure efficient operation of the Reservations responsibilities with efficient handover

General Requirements:

• 2 years of room Reservations experience in luxury property ideal
• Knowledge of PMS/Opera and some knowledge in Housekeeping department preferred
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English

Benefits We Offer:

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for the position, you must have work authorization in the United States. The salary for this position is $27.50/hr.