Luxury Front Desk Agent — Guest Experience Champion

HSH Group / The Peninsula Hong Kong; Chicago, Northern (IL, KY); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Vacation days

Holiday days

Sick leave

Paid leave days

Employee meals

Parking discount

Room nights discount

Spa discount

Spa retail discount

Company-paid health benefits

Life insurance

Long-term disability

Retirement plan with company match

Job summary

The Peninsula Chicago is seeking an Agent to join our Rooms Division team and be an integral part of our guest-focused service. This luxury Five-Star Five-Diamond property on Michigan Avenue requires polished front desk operation and a commitment to Forbes standards.

Ideal candidates have at least 2 years of Front Office experience in luxury properties, familiarity with Opera PMS, strong organization, and excellent English communication.

Qualifications

• 2 years of Front Office experience in luxury property ideal.
• Knowledge of PMS/Opera and some knowledge in Housekeeping department preferred.
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English.

Responsibilities

• Ensure proper operation of all responsibilities of Front Desk operations.
• Knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in performance in accordance with both Peninsula and Forbes standards.
• Communicate with all departments to create a guest centric experience.
• Be in full compliance with Head Office database requirements.
• Ensure efficient operation of the Front Desk responsibilities with efficient handover.

Skills

Front desk operations

Organization skills

English language

Tools

Opera PMS

Job description

The Peninsula Chicago is seeking an Agent to join our Rooms Division team and be an integral part of our guest-focused service. This luxury Five-Star Five-Diamond property on Michigan Avenue requires polished front desk operation and a commitment to Forbes standards.

Ideal candidates have at least 2 years of Front Office experience in luxury properties, familiarity with Opera PMS, strong organization, and excellent English communication.