Guest Relations Coordinator

HSH Group / The Peninsula Hong Kong; Chicago (IL); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Complimentary employee meals

Discounted parking

Discounted and complimentary room NTS

Job summary

The Peninsula Chicago is seeking a Guest Relations Coordinator for our Rooms Division, delivering exceptional guest service on Michigan Avenue. You will support seamless guest experiences, uphold Peninsula and Forbes standards, and coordinate with departments to ensure a flawless guest journey.

The ideal candidate has luxury front desk experience, strong English communication, and familiarity with Opera PMS.

Qualifications

• 2 years of front desk experience in a luxury property.
• Knowledge of Opera PMS is preferred.
• Excellent written and spoken English.

Responsibilities

• Ensure proper operation of all Guest Relations responsibilities.
• Maintain adherence to Peninsula and Forbes standards.
• Collaborate with all departments to create a guest-centric experience.
• Ensure efficient handover and compliance with Head Office database requirements.

Skills

English proficiency

Organizational skills

Customer service orientation

Work under pressure

Tools

Opera PMS

Job description

The Peninsula Chicago is seeking a Guest Relations Coordinator to join our Rooms Division team and be an integral part of our guest-focused service.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
• Grow within a diverse multi-outlet property.
• Exceptional health benefits package and 401(k) with company match.

Key Accountabilities:

• Ensure proper operation of all responsibilities of Guest Relations operations
• Knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in performance in accordance with both Peninsula and Forbes standards
• Communicate with all departments to create a guest centric experience
• Be in full compliance with Head Office database requirements
• Ensure efficient operation of the Guest Relations responsibilities with efficient handover

General Requirements:

• 2 years of front desk experience in luxury property ideal
• Knowledge of PMS/Opera and some knowledge in Housekeeping department preferred
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English

Benefits We Offer:

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

To be considered for the position, you must have work authorization in the United States.

The salary range for this role is $27 per hour.