Luxury Spa Concierge & Wellness Guide

Appellation; Healdsburg (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay

Benefits

Beautiful, serene work environment

Growth opportunities with wellness‑drō

Continued training in service and spa

Job summary

Appellation is seeking a Spa Host to warmly greet guests and guide their wellness journey in a brand-new luxury spa. The role focuses on first contact, smooth scheduling, and informed product/spa service recommendations, contributing to a culture of wellness and care.

This founding team position emphasizes morning/day shifts, seasonal flexibility, and a welcoming, serene work environment within a hospitality-forward spa brand.

Qualifications

• Experience in service environments and connecting with guests.
• Calm under pressure with flexible, multitasking ability.
• Willing to learn new systems and information.
• Interest in beauty, wellness, spa, or medical environments.
• Enjoy discussing products and helping guests find wellbeing solutions.
• Teachable spirit and team-first mindset.
• Comfortable with technology and POS/bookings software.

Responsibilities

• Greet guests warmly and create a calm first impression.
• Answer phones, respond to inquiries, book appointments, and manage scheduling.
• Support guest check-ins/outs and process payments.
• Provide informed recommendations on retail products and spa services.
• Maintain cleanliness and ambiance of reception and displays.
• Assist with light admin tasks, inventory, and laundry coordination.
• Coordinate with treatment team to ensure flow and timing.
• Make guests feel seen, heard, and supported throughout their visit.

Skills

Guest service

Calm under pressure

Multitasking

Product knowledge

Teachability

Team player

Tech-savvy

Job description

Appellation is seeking a Spa Host to warmly greet guests and guide their wellness journey in a brand-new luxury spa. The role focuses on first contact, smooth scheduling, and informed product/spa service recommendations, contributing to a culture of wellness and care.

This founding team position emphasizes morning/day shifts, seasonal flexibility, and a welcoming, serene work environment within a hospitality-forward spa brand.