Luxury Spa Concierge — Warm, Seamless Guest Experience

TMR Operations, LLC; Napa (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Pacific Hospitality Group is seeking a Spa Concierge to be the first point of contact for guests, delivering a welcoming, seamless, and personalized experience throughout their visit. You will assist with spa appointments, answer questions about services and amenities, process payments, and support retail purchases while maintaining a polished front-desk presence.

As a guest-facing role, you will collaborate with team members and internal departments to ensure exceptional service, accurate

Qualifications

• Previous guest service, hospitality, or spa experience preferred but not required.
• Training and support will be provided for individuals who demonstrate a positive attitude, willingness to learn, and commitment to exceptional guest service.
• Knowledge of luxury hospitality standards and guest relations is helpful.
• Strong communication and interpersonal skills with the ability to create positive interactions with a diverse range of guests.

Responsibilities

• Welcome and assist guests with a warm, professional, and personalized approach.
• Manage spa reservations, schedule and confirm appointments, and ensure an efficient guest experience.
• Provide information regarding spa services, hours, and retail offerings.
• Escort guests to appropriate areas and guide them through their spa experience.
• Assist with opening/closing procedures and daily reports.

Skills

Guest service

Hospitality

Communication

Computer skills

Learning agility

Tools

POS systems

Hotel systems

Job description

Pacific Hospitality Group is seeking a Spa Concierge to be the first point of contact for guests, delivering a welcoming, seamless, and personalized experience throughout their visit. You will assist with spa appointments, answer questions about services and amenities, process payments, and support retail purchases while maintaining a polished front-desk presence.

As a guest-facing role, you will collaborate with team members and internal departments to ensure exceptional service, accurate