Luxury Sleep Guide & Product Expert

Saatva, Inc.; San Diego, Northern (CA, KY); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Vacation

Annual Bonus Program

401K with Employer Match

Employee discounts

Job summary

Saatva, Inc. is seeking dedicated Sleep Guides to join our nationwide Viewing Room network. You’ll provide a premium in-store experience, become a product expert, and help customers discover the power of a great night’s sleep.

You’ll engage customers on the showroom floor, via live chat, and by phone, delivering personalized guidance. Ideal candidates have 1–2 years in retail or customer service, strong communication, and a positive attitude.

Qualifications

• 1–2 years of retail sales or customer service experience, we’re willing to train the right candidate.
• 1 year of telecommunications or call center experience is preferred.
• Exceptional oral and written communication skills and the ability to build rapport with customers and team members.

Responsibilities

• Deliver a world-class experience to customers in-store and when needed via phone or chat.
• Become a product expert to confidently assist customers with Saatva mattresses and bedding.
• Respond to inquiries and resolve basic and complex issues on the showroom floor and related channels.

Skills

Retail sales

Customer service

Communication skills

Interpersonal skills

Multitasking

Tools

PC proficiency

Job description

Saatva, Inc. is seeking dedicated Sleep Guides to join our nationwide Viewing Room network. You’ll provide a premium in-store experience, become a product expert, and help customers discover the power of a great night’s sleep.

You’ll engage customers on the showroom floor, via live chat, and by phone, delivering personalized guidance. Ideal candidates have 1–2 years in retail or customer service, strong communication, and a positive attitude.