Luxury Sleep Experience Specialist

Saatva, Inc.; Baltimore (MD); On-site; USD 47,000 - 51,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Annual Bonus Program

401K with Employer Match

Gym Membership Discount

Employee Discounts

Referral Bonus Program

Job summary

Saatva is seeking dedicated Sleep Guides to join our nationwide Viewing Room network. You will deliver an elevated showroom experience, become a product expert on Saatva mattresses, and assist customers with inquiries in person, by phone, or via live chat.

The role emphasizes friendly, informed service and the power of great sleep. Join a customer-focused team that values training, reliability, and a premium shopping experience.

Qualifications

• 1–2 years of retail sales or customer service experience (training available).
• Telecommunications or call center experience preferred.
• Exceptional oral and written communication skills.
• Strong interpersonal abilities to build rapport with customers and teammates.
• Well-organized with multitasking and task-completion focus.
• Comfortable using PCs and navigating multiple platforms.

Responsibilities

• Deliver a world-class experience to customers.
• Become a product expert to confidently assist customers.
• Respond to inquiries and resolve issues via phone, live chat, and in-person interactions on the showroom floor.

Skills

Retail sales

Customer service

Communication

Interpersonal skills

Multitasking

Tech-savvy

In-person sales

Tools

CRM software

Job description

Saatva is seeking dedicated Sleep Guides to join our nationwide Viewing Room network. You will deliver an elevated showroom experience, become a product expert on Saatva mattresses, and assist customers with inquiries in person, by phone, or via live chat.

The role emphasizes friendly, informed service and the power of great sleep. Join a customer-focused team that values training, reliability, and a premium shopping experience.