Luxury Sleep Guide | Retail Sleep Specialist

Saatva, Inc.; Oak Brook (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid vacation

Annual bonus program

401K with employer match

Employee discounts

Referral program

Job summary

Saatva is seeking dedicated Sleep Guides to join our nationwide Viewing Room network. You will deliver a premium, immersive in-store experience with our luxury mattresses while helping guests explore products and sleep solutions.

Ideal candidates have 1–2 years in retail or customer service, strong communication skills, and a positive, team-oriented attitude. Weekend availability and a collaborative environment are emphasized.

Qualifications

• Preferred 1–2 years of retail sales or customer service experience; training provided.
• 1 year of telecommunications or call center experience preferred.
• Excellent oral and written communication skills.
• Strong interpersonal abilities to build rapport with customers and team members.
• Well-organized with multitasking and high-quality results.
• Comfortable using personal computers and navigating multiple platforms.

Responsibilities

• Deliver a world-class experience to our customers.
• Become a product expert to confidently assist customers.
• Respond to inquiries and resolve issues via phone, live chat, and in-person.

Skills

Retail sales

Customer service

Oral and written communication

Interpersonal skills

Multitasking

PC proficiency

Job description

Saatva is seeking dedicated Sleep Guides to join our nationwide Viewing Room network. You will deliver a premium, immersive in-store experience with our luxury mattresses while helping guests explore products and sleep solutions.

Ideal candidates have 1–2 years in retail or customer service, strong communication skills, and a positive, team-oriented attitude. Weekend availability and a collaborative environment are emphasized.