Luxury Service Advisor - High-Earning OTE in Conejo Valley

Swickard Auto Group; Triunfo Corner (CA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

Employee vehicle discounts

Job summary

Swickard Auto Group, operating Mercedes-Benz of Thousand Oaks, invites applications for a Service Advisor. This role focuses on guest-first service, accurate estimates, and timely communication in a luxury environment.

The ideal candidate has 1+ year in service advisory or guest-facing roles, with strong communication and organizational skills. MB familiarity is a plus, and a clean driving record is required.

Qualifications

• 1+ year of service advisor, hospitality, or guest-facing sales experience preferred.
• Mercedes-Benz or luxury European brand service experience is a strong plus.
• Clear, composed communicator for high-expectation MB guests.
• Highly organized with attention to detail; accurate estimates and timelines.
• Self-motivated with a drive to build a long-term book of returning luxury guests.
• Familiar with DMS platforms or quick to learn them.
• Valid driver’s license with a clean driving record.

Responsibilities

• Serve as the primary point of contact for guests through the service process.
• Translate repair findings into clear, confident guest communication.
• Build precise estimates and commit to timelines.
• Coordinate with technicians and parts to keep workflows on schedule.
• Identify and present additional service recommendations for safety and performance.
• Deliver a Mercedes-Benz-standard guest experience that earns loyalty.
• Maintain accurate records in the DMS and ensure compliance.

Skills

Guest-facing experience

Clear communication

Highly organized

Self-motivated

Valid driver’s license

Tools

DMS platforms

Job description

Swickard Auto Group, operating Mercedes-Benz of Thousand Oaks, invites applications for a Service Advisor. This role focuses on guest-first service, accurate estimates, and timely communication in a luxury environment.

The ideal candidate has 1+ year in service advisory or guest-facing roles, with strong communication and organizational skills. MB familiarity is a plus, and a clean driving record is required.