Luxury Sales Support Specialist

Tapestry (Coach/Kate Spade); Lone Tree (CO); On-site; USD 32,000 - 46,000; Full time

Job summary

Coach is a global fashion house known for craftsmanship and modern luxury. The Sales Support Associate assists customers at the cash wrap, maintains a pristine sales floor, and ensures accurate flow of product from receipt to sale.

The role emphasizes warmth, accuracy, and brand representation in a luxury environment. Responsibilities include welcoming clients, operating POS, stocking, and providing exceptional service while upholding store standards and loss prevention guidelines.

Qualifications

• 1+ retail experience, preferably in luxury retail service.
• Knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems and basic computer skills (iPad/laptop), Mobile POS.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and update visual merchandising.
• Support sales floor activities, respond to customer requests, and collaborate with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication

Multitasking

Attention to detail

English proficiency

Tools

POS systems

iPad / Mobile POS

Cash handling

Job description

Coach is a global fashion house known for craftsmanship and modern luxury. The Sales Support Associate assists customers at the cash wrap, maintains a pristine sales floor, and ensures accurate flow of product from receipt to sale.

The role emphasizes warmth, accuracy, and brand representation in a luxury environment. Responsibilities include welcoming clients, operating POS, stocking, and providing exceptional service while upholding store standards and loss prevention guidelines.