Luxury Sales Support Specialist

Tapestry (Coach/Kate Spade); Ontario (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

Coach is a global fashion house seeking a Sales Support Associate to welcome clients, assist with purchases, and maintain a pristine sales floor. The role emphasizes brand representation, stock handling, and smooth operations at the cash wrap.

The position requires strong English communication, 1+ year retail experience, and the ability to multitask in a fast-paced luxury environment. Flexible schedule including nights and weekends is expected.

Qualifications

• 1+ years of retail experience, preferably luxury retail service.
• Knowledge of fashion trends and market competition.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

Merchandising

English proficiency

Tools

Cash register systems

Job description

Coach is a global fashion house seeking a Sales Support Associate to welcome clients, assist with purchases, and maintain a pristine sales floor. The role emphasizes brand representation, stock handling, and smooth operations at the cash wrap.

The position requires strong English communication, 1+ year retail experience, and the ability to multitask in a fast-paced luxury environment. Flexible schedule including nights and weekends is expected.