Luxury Retail Sales & Stock Specialist

Tapestry, Inc.; United States; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for luxury retail. The Sales Support Associate helps ensure store success by delivering warm, professional service at the cash wrap and maintaining an organized sales floor to support product flow from receipt to sale.

Responsibilities include opening employees to anticipate customer needs, operating POS, executing visual merch updates, and upholding store policies while delivering excellent customer experiences.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).
• Strong attention to detail and organizational skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Job description

Coach is a global fashion house known for luxury retail. The Sales Support Associate helps ensure store success by delivering warm, professional service at the cash wrap and maintaining an organized sales floor to support product flow from receipt to sale.

Responsibilities include opening employees to anticipate customer needs, operating POS, executing visual merch updates, and upholding store policies while delivering excellent customer experiences.