Luxury Sales Support Specialist

Tapestry, Inc.; Locust Grove (GA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for luxury retail excellence. We seek a Sales Support Associate to welcome clients, maintain a pristine sales floor, and support the flow of products from receipt to point of sale.

Key duties include operating POS, stocking, merchandising, and delivering outstanding customer service in a dynamic store environment. Flexibility for nights, weekends and peak periods is required.

Qualifications

• 1+ year of previous retail experience, preferably luxury retail.
• Knowledge of fashion trends and marketplace competition.
• Knowledge of cash registers and basic computer skills (iPad/laptop), POS, Internet.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media according to policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Attention to detail

Multitasking

Communication skills

English proficiency

Fashion awareness

Teamwork

Tools

POS systems

iPad

Walkie talkie

Mobile POS

Job description

Coach is a global fashion house known for luxury retail excellence. We seek a Sales Support Associate to welcome clients, maintain a pristine sales floor, and support the flow of products from receipt to point of sale.

Key duties include operating POS, stocking, merchandising, and delivering outstanding customer service in a dynamic store environment. Flexibility for nights, weekends and peak periods is required.