Luxury Sales Support Specialist

Tapestry, Inc.; Freeport (ME); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a leading luxury fashion house, is seeking a Sales Support Associate in the United States. You will warmly welcome clients, assist on the sales floor, operate the POS, and support stockroom and merchandising activities to ensure a seamless shopping experience.

The role emphasizes brand representation, efficiency, and accurate duties across cash wrap and stock management. Flexible scheduling is required to meet business needs, including nights and weekends.

Qualifications

• 1+ year of retail or luxury service experience.
• Strong knowledge of fashion trends and market competition.
• Proficient with cash handling and POS systems.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador in the local market and on social media.
• Operate POS accurately, maintain cash wrap, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, collect customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and update visual merchandising.

Skills

Retail experience

Customer service

Cash handling

Merchandising

English proficiency

Tools

Cash register systems

Mobile POS

iPad / laptop usage

Job description

Coach, a leading luxury fashion house, is seeking a Sales Support Associate in the United States. You will warmly welcome clients, assist on the sales floor, operate the POS, and support stockroom and merchandising activities to ensure a seamless shopping experience.

The role emphasizes brand representation, efficiency, and accurate duties across cash wrap and stock management. Flexible scheduling is required to meet business needs, including nights and weekends.